Life Cycle Support Intern (Fall 2026, 4-8months)

Hitachi•Toronto, ON

2d•CA$23 - CA$30•Hybrid

About The Position

Hitachi Rail is a leading provider of train signaling solutions with a global presence. We work with customers around the world, delivering cutting-edge technology and services. The Life Cycle Support Intern will assist in analyzing customer systems, commercial performance indicators, and operating reports. We are passionate about digital tools and automation, and our dynamic team is our greatest asset. Join us at Hitachi Rail and become part of a supportive, collaborative work environment!

Requirements

Working toward a Bachelor’s or Master’s degree from an accredited university or college in Computer Science, Software Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
Completion of the second or third year of an undergraduate program, or currently pursuing a Master’s degree.
Strong proficiency in Visual Basic (VB) and other programming languages.
Strong command of English, with excellent verbal and written communication skills and strong attention to detail.
Strong teamwork and collaboration skills.
Ability to work 40 hours per week in a hybrid environment for the full duration of the internship, with a minimum of two days per week in the office.

Nice To Haves

Co‑op student available for a 4 or 8month term, with at least one additional quarter or semester of coursework remaining after the internship.
Previous co‑op or internship experience is an asset.
Experience with DOORS, Gherkin, Jira, and Git.

Responsibilities

Assist with project management for service contracts.
Support the response to customer requests and resolution (e.g., technical queries, expediting, etc.)
Develop and adhere to project budgets and schedules.
Assist in the preparation of reports for management review and liaise with all levels within the company.
Develop digital tools to facilitate project needs and improve project management efficiency.
Ensure proper management of the current configuration, validation of the original model, and control of versioning.
Assist in bid management for service contracts to meet defined order intake targets
Assist in responding to RFQs, RFPs, and other customer requests
Assist in evaluating customer specifications and assessing Hitachi Rail solution compliance
Assist in delivering proposals within targeted performance (customer satisfaction, on-time delivery, bid cost vs. budget, etc.)
Assist in customer account management, including regular communication and visits
Interface with the customer or on-site Hitachi Rail team regarding technical and operational subjects related to the capture and processing of requests, service delivery, and the delivery of associated documents
Analyze customer feedback, performance indicators, and operating reports.
Produce and monitor key performance indicators (KPIs) and compare them with targets set both internally and externally
Assist in monitoring the impact of obsolescence, software and hardware change requests, and lead resolution actions while effectively communicating with the customer.