Life Cycle Support Analyst

Hitachi • Toronto, ON

56d • $92,000 - $118,000 • Hybrid

About The Position

The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the preparation and delivery of complex Long-Term Support contracts across multiple countries. From the bid phase through to long-term operation, is responsible for formalizing scopes, estimating life cycle costs (LCC), and ensuring maximum system availability. Ensures that system remains sustainable and cost-effective through proactive management and the execution of high-level in-service support contracts.

Requirements

• University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.
• Minimum of 5 years’ experience in working with cross-functional teams without direct reporting.
• Minimum of 5 years’ experience in supporting project bids within a product-centric technology company.
• Minimum of 5 years’ experience in customer interface and marketing/sales experience.
• Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.
• Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word.
• Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.
• Possesses the ability to transform complex technical data into clear, persuasive, and professional documentation in English.
• Strong problem-solving, organizational, and interpersonal skills.
• An ability to understand contracted requirements.
• High-level interpersonal, organizational, and communication skills with significant attention to detail.

Nice To Haves

• P.Eng (Professional Engineer designation).
• Comprehensive knowledge/experience with Hitachi Rail products.

Responsibilities

• Participating and supporting System Life Cycle Management: Determines within a system or in a list of products the series (Part numbers) which require monitoring according to economic or technical criteria as well as the strategy of use of the final customer.
• Identifies critical components (electronic components, hardware, and software COTS) on CBTC systems to be monitored and issues the necessary bulletins to proactively reduce risks.
• Ensures that all critical items are codified in the Information System.
• Reports and announces obsolescence issues and offers solutions.
• Performs status analyses, sustainability assessments, or other studies to identify potential problems and their impact during the life cycle of solutions.
• Act as the Work Package Manager: Leads the preparation of Work Packages as part of the overall bid package for variant complexity projects.
• Collaborates with cross-functional teams to consolidate inputs and define cost-effective, risk-adjusted warranty support strategies tailored to customer expectations.
• Engages with engineering, RAMS, sourcing, and industrial teams to capture warranty scope, failure risk modeling, repair strategies, and spare provisioning across the system lifecycle.
• Ensures alignment with contractual obligations and operational assumptions by building robust, traceable cost models for warranty duration.
• Contributes to the overall bid governance process by presenting and defending Work Package 6 estimates in bid reviews and gate approvals.
• Continuously refines the estimation methodology to reflect lessons learned, actual return rates, and evolving cost drivers, ensuring warranty proposals remain competitive, compliant, and commercially sound.
• Perform risk mitigation strategies: Prepares and updates forecasted sustainability analyses for monitored items.
• Publishes notifications of obsolescence to relevant stakeholders.
• Identifies the impact of obsolescence on equipment at different physical levels (modules, cards) or functional chains of systems.
• Activates engineering services when redesign phases are required.
• Standardization of Bid Preparation Across Business Lines: Collaborates with multiple Business Lines (BLs) to harmonize and standardize the bid proposal preparation process across regions and projects.
• Drives the unification of key deliverables—including the SDVa template, Cost Breakdown (CBB), and the services portfolio—to ensure consistency, quality, and efficiency in bid submissions.
• Support Bid Projects Through Preparing System Life Cycle Estimates: Converts client specifications into actionable service lifecycle designs in coordination with the solution architecture.
• Leads the planning and cost estimation for support proposals to ensure competitive and compliant warranty solutions.
• Manages LCC modeling and life cycle estimation, ensuring all metrics align with customer expectations and organizational goals.

Benefits

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company contribution and a match, and without vesting period
• Company paid holidays - 3 weeks of vacation, Holiday closure, personal emergency leave days and sick days
• Maternity/Parental/Adoption top up pay
• Annual Incentive plan
• Company provided Life Insurance, STD and Employee Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees