Life Claims and Annuities Supervisor
About The Position
Oversee and direct life claims adjudication in compliance with the policy contract, applicable laws, and internal compliance controls. Monitor and direct the operations of Life Claims staff to optimize customer, agent, and other stakeholder experience. This role has overall responsibility for administration of group life programs. Conduct oversight and auditing of the claim files for quality control and performance management. Responsible for current knowledge and understanding of policy provisions, state regulations, and tax laws and how to apply that knowledge to each claim case. Coordinate staffing, work assignments, and employee productivity and development.
Requirements
- Excellent leadership and interpersonal skills.
- Excellent verbal and written communication skills.
- Extensive knowledge of claim procedures and principles.
- Understanding of general accounting principles.
- Excellent judgment and thorough expertise and aptitude.
- Ability to interpret and apply laws, rules, and regulations.
- Excellent ability to analyze and evaluate facts and calculations and make sound decisions.
- Ability to effectively manage multiple projects and assignments while performing supervisory duties in a professional manner.
- General educational background with bachelor’s degree or equivalent work experience.
- Broad knowledge of company operations and interdepartmental relationships.
- Maintains current industry, tax, and legal knowledge, including meeting all continuing education requirements for the position.
- Ability to perform essential functions of the job, with or without a reasonable accommodation.
Nice To Haves
- Completion of LOMA courses 1 through 4 and active pursuit of FLMI designation is expected.
- Pursuit of FLHC designation encouraged.
- Minimum of three years in general life insurance operations preferred.
Responsibilities
- Oversee and direct life claims adjudication in compliance with the policy contract, applicable laws, and internal compliance controls.
- Monitor and direct the operations of Life Claims staff to optimize customer, agent, and other stakeholder experience.
- Administer group life programs.
- Conduct oversight and auditing of claim files for quality control and performance management.
- Maintain current knowledge and understanding of policy provisions, state regulations, and tax laws and apply that knowledge to each claim case.
- Coordinate staffing, work assignments, and employee productivity and development.
Benefits
- Health, Dental, Voluntary Vision and Prescription Drug Insurance
- Savings and Profit Sharing
- 401(k)
- Paid Time Off for Sick and Personal Leave, Vacation and Holidays
- Vitality Wellness Program
- "Dress for Your Day" Dress Code
- Flexible Scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
