Life and Health Medical Insurance Underwriter (French and English Bilingualism)

TD•Markham, ON

1d•Onsite

About The Position

The Underwriting Department performs the mortality and morbidity risk assessment of insurance applications for Creditor Life Insurance and Critical Illness Insurance as well as Term Life Insurance which is distributed through outbound calls and internet direct sales. The department’s goal is to ensure that Underwriting practices and decisions meet the mortality and morbidity claims experience for the specific product lines. There is also a large focus on the Customer Experience. The department handles high volumes in a rapidly paced environment. This position will be underwriting Creditor Life Insurance and Critical Illness Insurance distributed through the bank retail branches.

Requirements

English and French language skills are required (Verbal, Written and Reading)
Minimum of 5 years medical underwriting and insurance experience or a degree/diploma in health sciences.
Superior verbal and written communication skills
Outstanding Customer Skills.
Actively working on either LOMA or ALU course or designation.
Strong organizational, analytical and time management skills
excellent computer skills
Demonstrated ability to work independently and in a team environment.

Nice To Haves

LOMA Life Underwriting 386
LOMA Associate Customer Service
LOMA courses and/or designations
Academy of Life Underwriting (ALU) Industry related courses and/or accreditations.

Responsibilities

Appropriate medical underwriting assessment and decisions for each risk according to the limits of the plan and underwriting philosophy meeting business guidelines and service standards.
Gathering insurance risk information by written supplementary health questionnaires or phone conversations with customers
Provide support to the claims department and handling claim referrals
Provide a superior customer experience service on all activities:
Communicate underwriting decisions and detailed explanations of adverse handlings promptly and accurately to clients and, where required to attending physicians.
Ensure applications are underwritten and processed according to TD’s underwriting guidelines as well as the terms of the third party agreements
Provide first level problem and complaint resolution
Process underwriter referrals, create training sessions on medical topics and participate in projects