Lieutenant / Officer in Charge (OIC)- Federal Protective Service Contract Operations – Reno and Elko, Nevada

OPS Security Group•Reno, NV

1d•Hybrid

About The Position

The Lieutenant / Officer in Charge (OIC) is the senior field supervisor responsible for day-to-day operational execution across assigned Nevada federal contract sites in Reno and Elko. This position serves as the primary boots-on-the-ground leadership role for scheduling, field oversight, post inspections, documentation quality, personnel accountability, and immediate operational response. The OIC is expected to maintain a visible field presence, verify daily contract coverage, conduct scheduled and unscheduled inspections, enforce post standards, and ensure all assigned personnel remain prepared for client inspections, operational reviews, and unannounced DHS/FPS oversight. The OIC must be capable of balancing active field leadership with administrative discipline and is expected to fill posts when necessary, until alternative coverage can be established. The Lieutenant / Officer in Charge (OIC) formally reports to the Government Programs Manager (National) and the Nevada Contract Manager (Local). The OIC directly supervises Protective Security Officers (PSOs) assigned to Reno and Elko contract sites.

Requirements

Prior supervisory experience in security, law enforcement, military, federal contract security, or related protective operations
Experience with multi-site field supervision and schedule management
Strong working knowledge of incident reporting, daily logs, and post documentation standards
Ability to review, correct, and enforce report-writing quality
Ability to respond decisively to coverage issues, field incidents, and performance problems
Strong verbal and written communication skills
Ability to work professionally with government personnel and internal leadership
Valid driver’s license and reliable ability to travel between assigned sites in Reno and Elko

Nice To Haves

Experience supporting DHS, DOD, DOE, federal facilities, or government security contracts
Familiarity with federal inspection environments, and site audit expectations
Experience using scheduling and operational tracking systems

Responsibilities

Maintain day-to-day field oversight of assigned contract sites in Reno and Elko.
Conduct routine post inspections, scheduled inspections, and unscheduled field inspections to verify officer presence, post compliance, professionalism, and adherence to Post Orders and SOPMs.
Verify daily coverage across all assigned sites and take immediate action when vacancies, lateness, or other coverage disruptions occur.
Maintain a field presence sufficient to support operational control, issue resolution, and quality assurance across the contract.
Build, maintain, and adjust schedules for assigned contract personnel using company-approved systems.
Ensure schedules align with contract hours, site requirements, approved staffing levels, and relief needs.
Coordinate call-offs, late notices, vacancies, and shift changes in real time.
Fill posts personally when necessary or until alternate coverage can be established.
Escalate staffing risks, recurring vacancies, and coverage instability to the Contract Manager and Government Program Manager as required.
Conduct and document post inspections to verify officer readiness, uniform and appearance standards, equipment accountability, documentation accuracy, adherence to Post Orders and SOPMs, and alertness, professionalism, and post discipline.
Correct deficiencies on the spot when possible and document recurring or serious issues for follow-up.
Ensure negative post inspection findings result in corrective follow-up, retraining, or Corrective Action Plans when required.
Review, correct, and ensure accuracy of all collected operational forms and records before submission.
Maintain quality control over official records and documentation.
Ensure documentation is complete, legible, timely, and contract compliant.
Identify and correct trends in poor report writing, incomplete logs, or repeated documentation errors.
Maintain assigned staff and sites in a constant state of readiness for unscheduled DHS/FPS inspections and operational reviews.
Routinely review Post Orders and SOPMs to ensure site personnel are operating in accordance with current contract requirements.
Identify compliance deficiencies before they become inspection failures.
Coordinate retraining, immediate correction, or corrective action when deficiencies are discovered.
Support inspection response and documentation production as directed by the Contract Manager or client-facing leadership.
Provide direct field leadership to assigned PSOs.
Reinforce standards of conduct, discipline, punctuality, report quality, and customer-facing professionalism.
Address routine performance issues at the local level and escalate serious or repeated issues appropriately.
Ensure officers understand post expectations, escalation protocols, and documentation requirements.
Support the onboarding and field integration of newly assigned personnel.
Assist with uniform and equipment distribution.
Verify personnel report to duty with required issued items and appropriate contract-specific equipment.
Maintain accountability for distributed materials and identify shortages, losses, or replacement needs promptly.
Support readiness of site-level materials required for contract execution.
Maintain professional working relationships with on-site personnel and Inspectors.
Address routine operational matters at the site level when appropriate.
Notify and escalate contract-impacting issues, client concerns, inspection problems, or unresolved site-level conflicts to the Contract Manager and Government Program Manager.
Support a stable and professional client experience through disciplined field execution.