Licensing Support Staff

Thompson Child & Family Focus•Tampa, FL

13h•Hybrid

About The Position

As a Licensing Support Staff in the Foster Care department, you will provide administrative, recruitment, outreach, and data support to ensure licensing processes are organized, accurate, and moving efficiently while delivering trauma-informed, high-quality customer service to applicants, foster parents, and internal partners. A typical day as a Licensing Support Staff will include supporting recruitment and outreach efforts, contacting prospective applicants, assisting with orientations or events, organizing and maintaining licensing files, entering and tracking data in internal systems, responding to basic inquiries, and routing more complex matters to appropriate staff while adhering to CARE principles and organizational procedures. As a Licensing Support Staff, this role is typically an individual contributor position, community-based or office-based, requiring strong organization, attention to detail, and time management. This role may be well-suited for an individual with lived experience as a foster parent, who can leverage firsthand understanding of the licensing journey to build authentic relationships, strengthen outreach, and provide empathetic, practical support while remaining accountable to systems, deadlines, and team culture.

Requirements

High School Diploma or GED required
Strong organization and attention to detail
Must have a valid Driver’s License
Proficient in Microsoft Office Suite application software
Must have excellent written and verbal communication skills
Highly organized
Possess excellent time management skills
Be a convincing/persuasive public speaker and communicator

Nice To Haves

Lived experience as a foster parent

Responsibilities

Provide administrative, recruitment, outreach, and data support to ensure licensing processes are organized, accurate, and moving efficiently.
Deliver trauma-informed, high-quality customer service to applicants, foster parents, and internal partners.
Support recruitment and outreach efforts.
Contact prospective applicants.
Assist with orientations or events.
Organize and maintain licensing files.
Enter and track data in internal systems.
Respond to basic inquiries.
Route more complex matters to appropriate staff while adhering to CARE principles and organizational procedures.

Benefits

3 weeks paid time off (PTO) first year
10 paid holidays
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth