Licensing Specialist

Hayes Locums•Fort Lauderdale, FL

7d•Hybrid

About The Position

The Licensing Specialist is part of the Medical Support Staff (MSS) team and plays a critical role in supporting provider placements by managing the healthcare licensing process for physicians and advanced practice providers nationwide. This position serves as a liaison between providers, state licensing boards, and internal teams to facilitate timely license issuance, maintain regulatory compliance, and support successful provider onboarding. This role requires strong attention to detail, organization, communication, and problem-solving skills in a fast-paced environment. Research activities may include communication with licensing boards, regulatory agencies, healthcare organizations, and providers through phone, email, fax, and written correspondence. Success in this role is measured by licensing accuracy, productivity, provider satisfaction, regulatory compliance, and timely completion of licensing requirements that support provider start dates. This position provides exposure to healthcare licensing, regulatory compliance, provider onboarding, and healthcare operations, with opportunities for professional development and career growth within Hayes Locums.

Requirements

Bachelor's degree preferred in Health Administration, Healthcare Management, Business, or a related field. An associate degree combined with relevant experience may be considered in lieu of a bachelor's degree.
2+ years of administrative, licensing, credentialing, healthcare operations, or comparable professional experience required.
Strong computer, typing, data entry, and research skills, including proficiency with Microsoft 365 products (Excel, Word, Outlook, and PowerPoint).
Highly organized in managing one’s schedule, duties, workflows, and responsibilities.
Attention to detail and strong written and verbal communication skills.
Ability to organize and prioritize work and manage multiple priorities.
Proofreading skills sufficient for auditing documents.
Problem-solving, critical thinking, and deductive reasoning skills.
Ability to identify critical information within verification and licensing documents.
Ability to maintain production and quality standards, confidentiality, and professionalism when handling sensitive information.

Nice To Haves

Experience with CRM, licensing, credentialing, provider management, or applicant tracking systems (Salesforce, MD-Staff, or similar platforms).
Experience in healthcare administration, licensing, credentialing, customer service, operations support, or a similar compliance-based role.
NAMSS Certification (National Association Medical Staff Services) is a plus.

Responsibilities

Serve as the primary liaison between providers, state licensing boards, and internal stakeholders throughout the licensing process
Assess state licensing requirements, interpret application requirements, and facilitate timely application completion
Conduct research and primary source verification of healthcare practitioner information
Maintain regular communication with providers regarding licensing status, requirements, and application progress
Partner with internal operations, credentialing, and medical staff services teams to ensure timely completion of licensing requirements
Collaborate with licensing boards, regulatory agencies, and other stakeholders to facilitate application processing, resolve delays, and support timely licensure
Research and assist in resolving licensing-related issues affecting provider placements
Monitor application status and proactively follow up on outstanding requirements
Help ensure providers obtain appropriate licensure before assignment start dates
Comply with operating policies and procedures including the facilitation of license requests and use of company resources
Maintain accurate records and documentation within company systems
Maintain confidentiality of provider information and adhere to company policies and regulatory requirements
Perform other duties as assigned