Licensing Specialist

ADT•Springville, UT

16h•Onsite

About The Position

This role is responsible for processing all new and renewal license applications and providing guidance to licensed business center staff. The Licensing Specialist ensures that required licenses are issued and properly maintained in accordance with state regulations. Candidates must be located in Springville, UT. The schedule is Monday - Friday 8:00 am - 5:00 pm with a 1-hour lunch.

Requirements

Knowledge of relevant federal and state licensing laws and regulations.
Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
Knowledge of organization’s products, policies and procedures, and the respective functions of the departments.
Excellent customer service skills.
Must be very organized and detail oriented.
Requires continuous use of discretion, creativity, independent judgment and/or independent action.
Self-motivated with a professional attitude.
Excellent communication and listening skills.
Excellent teambuilding, customer service, and interpersonal skills.
Strong typing and data entry skills.
Ability to work with confidential information requiring extreme discretion at all times.
Ability to prioritize and deliver timely results.
Ability to use office equipment.
Ability to use discretion and problem analysis.
Ability to work effectively with others.
Ability to work as part of a dynamic team and be flexible.
Ability and willingness to make key contributions to the growth of the business.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, ratios, area, circumference, and volume.
Ability to apply concepts of basic algebra, and to draw and interpret graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High school diploma or General Education Degree (GED).
Some college and six months experience gathering information from various businesses or governmental entities and following their procedures for specific documents preferred.

Responsibilities

Ensures that state licenses are obtained and maintained for all positions that require a license.
Completes applications/renewal forms and instructions for completion and ensures accuracy prior to submitting for processing.
Submits renewal forms and miscellaneous correspondence.
Receives, researches, and responds to incoming questions/complaints; provides information, explains policies and procedures.
Maintains and/or creates files/record keeping systems for individual licensing.
Performs other clerical duties such as filing, faxing, copying, etc.
Tracks application and renewal status and follows up on issues, conflicts and problems.
Uses internal programs and internet sites for recording and verifying license status.
Responds to licensing inquiries from company and industry contacts.
Performs legal research and communicates requirements/restrictions to the appropriate teams.
Maintains licensing files and the integrity of the licensing database.
Assists with special projects as initiated and supervised by manager.
Perform all other duties and projects as assigned and approved by the Licensing Manager and leadership.