Licensing Specialist

City of Anaheim • Anaheim, CA

16h • Onsite

About The Position

The City of Anaheim Planning and Building Department is seeking a detail-oriented, customer-service driven Licensing Specialist for its Business License Division. The Licensing Specialist performs highly complex clerical, accounting, and customer service duties. Examples of duties include processing business license applications (also known as business tax input forms), collection and processing of fees and taxes, and reconciliation of daily transactions. Candidates must possess journey level clerical experience involving heavy public contact (customer service) and clerical functions. Strong candidates will have sound financial business accounting experience, accurate processing and reconciliation of high dollar transactions, and high volume customer interactions. Ideal candidates will have prior experience in processing permits, licenses, fees, and taxes in a municipal government agency utilizing city/state ordinances, codes, laws, rules, and regulations affecting business licenses and regulatory permits. Bilingual competency highly desirable.

Requirements

• Journey level clerical work including heavy public contact (customer service) and clerical functions
• Knowledge of modern office procedures
• Knowledge of English usage
• Knowledge of business math
• Knowledge of standard clerical accounting office equipment
• Knowledge of clerical accounting record keeping methods
• Knowledge of personal computers
• Knowledge of financial transactions and reconciliation
• Accurately process a high volume of business licenses and permits
• Accurately balance receipts
• Learn City Ordinances associated with Business License
• Maintain accurate records
• Operate a computer accurately using associated software
• Understand pertinent procedures and functions quickly using good judgment
• Interpret and apply procedures to a variety of circumstance with immediate supervision
• Deal professionally and diplomatically with a wide variety of individuals
• Take decisive action
• Establish and maintain effective relationships with those contacted in the course of work
• Keyboard at a net corrected speed of 50 words per minute from clear copy
• Possession of a valid California Driver’s License by date of appointment

Nice To Haves

• Sound financial business accounting experience
• Accurate processing and reconciliation of high dollar transactions
• High volume customer interactions
• Prior experience in processing permits, licenses, fees, and taxes in a municipal government agency utilizing city/state ordinances, codes, laws, rules, and regulations affecting business licenses and regulatory permits
• Bilingual competency

Responsibilities

• Input and ensure all business license applications are accurate and complete; ensure all pertinent questions are asked of each applicant to avoid issuing incorrect or illegal business licenses
• Remain current on all City Ordinances, and other city, state and municipal codes, laws, rules and regulations affecting Business Licenses and Regulatory Permits
• Answer detailed questions regarding the City's Business License Program
• Collect and process all fees associated with Business License Tax, Regulatory Permit Fees, and TOT (Transient Occupancy Tax)
• Once per month, verify TOT figures; send billings to establishments if monies due the city; maintain complete and accurate files to support the billing process
• On a monthly basis, prepare a report of unpaid TOT for the Audit Division and Code Enforcement; ensure notices are sent to businesses
• Operate a wide variety of office equipment including a personal computer, FAX, 10-key, and copier/scanner; perform high volume payment transactions including check and credit cards
• Perform related duties and responsibilities as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed