Licensing Specialist I

Holman•Mount Laurel, NJ

1d•$25 - $35•Onsite

About The Position

Works and resolves Licensing cases related to Registration Management, Initial Licensing, Title Management, UCC Filings, and State Changes / Buyouts. Researches and resolves client Licensing requests, ensuring accuracy and customer satisfaction. Monitors, prioritizes, and manages cases and workload. Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes. Effectively manages time and consistently meets deadlines with some guidance from supervisor. Demonstrates accuracy, thoroughness and effectiveness in work. Demonstrates attention to detail and commitment to doing quality work. Adjusts quickly to new or changing assignments, processes and people. Displays professionalism and remains composed when faced with challenges. Learns from experience; modifies behavior to be more effective. Recognizes one’s own strengths and opportunities for growth. Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures.

Requirements

High School Diploma or equivalent required
Works and resolves Licensing cases such as Registration Management, Initial Licensing, Title Management, UCC Filings, State Changes / Buyouts, and other similar cases
Strong problem-solving skills and the ability to handle multiple tasks simultaneously
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Ability to work independently and as part of a team
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
2-4 years’ experience in case management, administrative support, or customer service related fields
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

Nice To Haves

a degree in Business Administration or relevant field preferred
Additional education, certifications, or experience are a plus
Previous experience in case management, administrative support, or customer service is a plus
Prior experience in a research of case management role with high level of detail oriented work is a plus
Understanding of accounting principles and bookkeeping software may be required
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
Knowledge of DMV procedures and vehicle-related transactions is a plus

Responsibilities

Works and resolves Licensing cases related to Registration Management, Initial Licensing, Title Management, UCC Filings, and State Changes / Buyouts
Researches and resolves client Licensing requests, ensuring accuracy and customer satisfaction
Monitors, prioritizes, and manages cases and workload
Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes
Effectively manages time and consistently meets deadlines with some guidance from supervisor
Demonstrates accuracy, thoroughness and effectiveness in work
Demonstrates attention to detail and commitment to doing quality work
Adjusts quickly to new or changing assignments, processes and people
Displays professionalism and remains composed when faced with challenges
Learns from experience; modifies behavior to be more effective
Recognizes one’s own strengths and opportunities for growth
Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures