Licensing & Registration Spec #01270

Virginia Information Technologies Agency•Richmond, VA

5d•Hybrid

About The Position

The Virginia Department of Agriculture and Consumer Services is seeking a qualified individual to serve as a Licensing and Registration Specialist in the Office of Charitable and Regulatory Programs (OCRP). Duties include processing, reviewing and making determinations regarding applications of issuance or renewal of registrations, permits, and licenses submitted by individuals and organizations that are subject to the provisions of the Virginia Solicitation of Contributions Law; applying departmental policies and procedures to answer questions from regulants and the public; and resolving related complaints. Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth’s telework policy. VDACS will consider a maximum of one day per week telework once fully onboarded and trained.

Requirements

Considerable knowledge of office standard practices, procedures, and office equipment
Working knowledge of registration, licensing and permitting practices
Strong customer service focus
Independent judgment, organizational and problem-solving skills
Ability to interpret and apply statutory and regulatory requirements and policies and procedures to the licensing, registration, and permitting processes
Demonstrated ability to work with a diverse customer population
Demonstrated ability to work cooperatively with others in an office environment
Demonstrated ability to work effectively under pressure during peak workload periods
Experience and proficiency with commonly used business software computer applications
Current/recent work in a similar regulatory environment requiring exceptional customer service and sound decision-making skills
H.S. Diploma/GED required

Nice To Haves

Knowledge of the Virginia Solicitation of Contributions Law
Customer service delivery
Analytical work experience in licensing, permitting, or registrations to include making determinations
An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience.

Responsibilities

Processing, reviewing and making determinations regarding applications of issuance or renewal of registrations, permits, and licenses submitted by individuals and organizations that are subject to the provisions of the Virginia Solicitation of Contributions Law
Applying departmental policies and procedures to answer questions from regulants and the public
Resolving related complaints