Licensing & Partnership Activation Lead - Video Games - Fixed term

Keywords Studios•Vancouver, BC

8d•CA$68,000 - CA$68,000•Remote

About The Position

Since 1998, Keywords Studios has been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. They offer four service lines: Create, Globalize, Media & Entertainment, and Engage. The Engage service line provides technical support, community management, and trust & safety services for AAA and Indie studios. Currently, they are looking for a Licensing & Partnership Operations Lead responsible for the operational delivery of licensing and partnership initiatives for a global gaming client. This role acts as the internal delivery lead, translating client requests into actionable workstreams, coordinating cross-functional resources, delegating tasks, monitoring execution, and ensuring deliverables are completed on time and to quality standards. The position partners closely with internal production, community, social, and marketing teams to drive efficient execution while proactively managing priorities, risks, dependencies, and resource allocation. The role focuses on operational excellence and delivery oversight rather than external stakeholder or partner management. The contract is expected to last 9-10 months, with potential for renewal.

Requirements

Demonstrated experience managing licensing and/or partnership programs, including coordinating cross functional initiatives, campaign execution, and partner deliverables
Previous experience in a people leadership or management role with responsibility for coaching, performance management, workload planning, and team development
Proven ability to lead teams in a fully remote work environment
Experience assigning, prioritizing, and managing work across multiple concurrent projects
Excellent organizational, communication, and stakeholder management skills
Proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, PowerPoint, Word, SharePoint, and OneDrive
Strong problem-solving skills with the ability to identify risks, remove blockers, and drive projects through completion

Nice To Haves

Experience in the video game or entertainment industry
Experience working within a managed services, agency, or outsourced delivery environment
Experience developing operational processes, documentation, and workflow improvements

Responsibilities

Lead and coach a team of licensing and partnership specialists
Conduct regular 1:1 meetings, performance reviews, and scorecard evaluations
Monitor individual and team performance, addressing performance concerns and recognizing achievements
Support onboarding, training, and resource planning
Own the operational delivery of licensing and partnership initiatives from intake through completion
Review incoming work requests and translate them into actionable tasks
Delegate work across the team based on priorities, skill sets, and capacity
Monitor project execution to ensure deliverables are completed on time and meet quality standards