Licensing Investigative Analyst (LPS I)

Texas Alcoholic Beverage Commission • McAllen, TX

2d • Hybrid

About The Position

Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving, investigating and data entry review of license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. May occasionally assist others in performing job duties of greater complexity. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

Requirements

• Graduation from a standard senior high school or equivalent.
• One (1) or more years of full-time work experience performing moderately complex application processing and/or application investigations.
• Possess a valid Texas driver’s license, if applicable.
• Must complete Licensing Department’s annual in-service training in-person and any other training the Department Director deems mandatory as per the agency’s policies, procedures, guidelines, and regulations.
• Must be able to move around the office to access filing cabinets, office equipment and move up to 20 pounds.
• Must be able to communicate and exchange information via phone, computer, in person and via electronic media.
• Must be able to perform repetitive use of a keyboard at a workstation.
• Must be able to work with overlapping deadlines.
• For teleworking, must have a secure, dedicated workspace with internet service, ability to maintain a reliable consistent work schedule and be available for meetings and group collaboration via Microsoft Teams or other platforms/applications during regular business hours.

Nice To Haves

• Experience and education may be substituted for one another.
• Knowledge of applicable policies, administrative codes, interprets regulations and statutes.
• Knowledge of and seeks intermediate training, development, and certification for self-development.
• Exhibits sound knowledge, initiative, and judgment in accord with TABC’s Guiding Principles.
• Skilled in continued proficiency in advanced licensing-related computer skills/software applications.
• Skilled in effective written, oral, and persuasive communication techniques.
• Ability to expand learning experience in the managing-of-change, mediation, and mitigating conflict.
• Ability to own personal development and learn performance management concepts.
• Ability to collaborate and exchange creative ideas.
• Exhibits personal integrity/credibility.
• Exhibits effective team-related concepts.
• Additional certifications may be required to be registered, certified, or licensed in a specialty area.
• Veterans, Reservists or Guardsmen with an MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.

Responsibilities

• Receiving, investigating and data entry review of license and permit applications.
• Ensuring compliance with applicable policies, administrative codes, and statutes.
• Communicating with external and internal customers.
• Approving license and permit applications.
• Monitoring license and permit applications and requests for appropriate routing and processing needed to approve license and permits.
• Accountable for the timely and accurate issuance of licenses and permits in accordance with the mandated performance measures.
• Reviews, maintains, and updates essential information in the agency’s database system and other appropriate computer applications and systems.
• Monitors daily status of application inventory and reports to supervisor.
• Issues licenses and permits and coordinates with Resource and Planning for reimbursements or transfers of fees when applicable.
• Reviews records associated with license and permit applications, violations, and other information required to determine qualification.
• Reviews applications and ensures compliance with administrative codes, state statutes, and agency policies and procedures.
• Provides administrative and technical assistance related to license and permit requirements to the public, agency staff, and government officials.
• Answers Licensing inquiries pertaining to rules, regulations, policies, and procedures.
• Creates notices, correspondence, and reports related to license and permit activities and compliance.
• Conducts research to resolve customer service inquiries.
• Provides customer service to both internal and external customers.
• Provides administrative support associated with maintaining the office.
• Contributes to the development of administrative processes and procedures for the Licensing Department.
• May be assigned to special teams or projects.
• May assist in the development of technical and administrative procedures for the review of license and permit applications.
• Must maintain all Licensing related certifications.
• Performs related work as assigned.

Benefits

• The Texas Alcoholic Beverage Commission reserves the right to adjust compensation based upon legislative mandates in regard to TABC's and/or an employee's contribution to the Employees Retirement System.
• In compliance with Senate Bill 321, agencies that hire a person who has retired from the Employees Retirement System (ERS) or the Law Enforcement and Custodial Officers Supplemental Fund (LECOS) on or after September 1, 2009, are required to remit a surcharge each month the return-to-work retiree is employed. Candidates meeting these requirements will be offered a lower base salary to cover the surcharge.
• The Commission will conduct a criminal history and driver record check with the Texas Department of Public Safety in accordance with applicable standards on all finalists for this position.
• The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired.
• The Texas Alcoholic Beverage Commission participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
• Males between the ages of 18 and 25 years, inclusive, may be required to furnish proof of either selective service registration or exemption there from, as a condition of state employment.
• The Texas Alcoholic Beverage Commission adheres to the Veteran's Preference granted in Chapter 657 of the Texas Government Code and the Former Foster Children Preference granted in Chapter 672 of Section 1, Subtitle B, and Title 6 of the Texas Government Code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED