Licensing Inspector

Government of Alberta•Edmonton, AB

2d•CA$76,613 - CA$100,492•Hybrid

About The Position

The Ministry of Assisted Living and Social Services (ALSS) leads work in the areas of Alberta continuing care system to provide Albertans with the health, personal care and accommodation services they need to support their independence and quality of life. The Supportive Living Monitoring Program (SLMP), within the Licensing & Compliance Monitoring Branch, directly monitors over 1,000 accommodations to ensure they are meeting the requirements of applicable legislation, including the Continuing Care Act, regulations thereunder, and the Accommodation Standards. This role actively participates in on-site inspections and facility investigations of varying complexity, under the direction of the Director or Manager. The main goal of these inspections is to strengthen public accountability by ensuring the continuing care system and internal operational controls are working as intended, are properly enforced, and that operators are providing safe, secure, and high-quality services to Albertans living in these accommodations.

Requirements

University graduation (4 years) in a related field such as healthcare, accreditation, education, human services, regulatory compliance, etc., plus 2 years of progressively responsible related experience; or equivalent.
Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
Valid class 5 driver's license and a reliable vehicle is required.
Proven ability to build and work effectively within a team and demonstrate strong networking skills.
Proficiency in various software programs including Outlook, Adobe, Excel, Word, Teams, etc.
Strong skills in consultation, interviewing, negotiation, de-escalation, conflict management/resolution, investigation, and documentation.
Ability to work independently across a large geographical area, identifying, analyzing, and resolving issues within strict timelines.
Effective liaison and facilitation skills with an ability to persuade and assert sensitivity to the needs of vulnerable populations.

Nice To Haves

Completion of the Foundations of Administrative Justice course.
National Certified Investigator and Inspector designation or completion of an equivalent program.
Valid Basic Life Support certification.
Experience with of the Continuing Care Act, Continuing Care Regulation, and the accommodation standards.
Experience with property ownership options and collateral authority legislation.
Experience with Protection of Privacy Act (POPA), Health Information Act (HIA), and established protocols under the Protection for Persons in Care Act.
Experience in formulating solutions to complex issues involving multiple stakeholders with competing interests.
Experience with ethics and the interdisciplinary nature of relevant issues.

Responsibilities

Executing duties under the Continuing Care Act.
Monitoring compliance with legislative requirements in licensed facilities.
Conducting inspections and making licensing recommendations for supportive living accommodations and continuing care homes.
Collaborating with various stakeholders, including operators, health authorities, and social agencies, to address compliance issues.
Investigating complaints related to the Accommodation Standards, developing plans and reporting findings.
Assessing situations where unlicensed supportive living accommodations are being provided and determining eligibility for licensing.
Issuing non-compliance notices and enforcing compliance actions as necessary.
Identifying trends and proposing solutions to enhance the continuing care system.
Participating in committees and working groups to provide expertise on legislation and standards.
Promoting collaboration with stakeholders and authorities to share best practices.
Preparing thorough inspection and investigation reports to support licensing and compliance decisions.
Documenting inspections, incidents, and compliance actions accurately in databases.
Alerting management to emerging issues and providing recommendations for improvements in licensing processes.
Acting as a point of contact for inquiries, project assignments, and unit support.
Reviewing media and inspection reports, ensuring accuracy and quality assurance.
Providing support to field inspectors and covering for absent colleagues as needed.
Handling follow-up on public complaints, assessing compliance with relevant legislation and standards.
Developing and executing investigative plans for complaints, ensuring timely resolution and documentation.
Reviewing duty to notify incidents submitted by operators to ensure compliance with accommodation standards.
Making referrals to other authorities as necessary based on findings.
Assisting new operators through the initial licensing process by reviewing applications and confirming compliance with legislation.
Liaising with funding bodies to gather relevant information and ensuring proper licensing of accommodations.