Licensing Coordinator

Twin Health

1d • $22 - $26 • Remote

About The Position

Twin Health is seeking a Licensing Coordinator to join their Clinical Delivery Services & Management team. This role is crucial for managing healthcare professional licensing, health plan credentialing, and regulatory compliance. The Licensing Coordinator will act as an operational bridge for the Clinical Care Team, ensuring they can focus on delivering exceptional metabolic care while supporting the company's growth and efficiency. The position requires a detail-oriented professional experienced in navigating telemedicine regulatory landscapes, managing external vendors, and collaborating with clinical leadership. Key metrics for this role include efficient licensure onboarding, faster provider credentialing, optimized system utilization, zero lapses in licensure renewals, timely licensure, and efficient budget spend for licenses.

Requirements

• 2+ years of healthcare licensing and credentialing experience (telemedicine or health-tech background preferred).
• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Proven ability to engage providers at all levels—including CMOs, MDs, Medical Directors, Advanced Practitioners, and Care Managers—instilling trust and inspiring transformation.
• Exceptional organizational skills with the ability to manage conflicting priorities and thrive in a fast-paced, high-growth environment.
• Proficient with Google Workspace (especially Google Sheets), Adobe Sign, Salesforce, and credentialing databases.
• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Oversee the comprehensive licensing process and health plan credentialing.
• Navigate and monitor initial applications, renewals, and ongoing maintenance of healthcare professional licenses across all US jurisdictions.
• Maintain a centralized database (including Salesforce and CE platforms) tracking licensing requirements, renewal dates, RX authorizations, and CME requirements by state and provider.
• Support and establish collaboration and supervision agreements for incoming providers and new licenses requiring such structures.
• Work closely with licensing vendors, obtain verifications and peer references, and ensure zero gaps in licensure or late fees.
• Assist Twin Health providers through the credentialing process with health plans, including setting up and maintaining their CAQH profiles.
• Submit new payer requests promptly, collect required documentation, and track application status across all platforms to ensure timely completion.
• Stay updated on state and federal licensing and credentialing regulations, ensuring Twin Health remains fully compliant.
• Partner directly with internal Legal, Compliance, and external agencies to resolve regulatory inquiries and support care team onboarding/offboarding workflows.
• Conduct regular audits of documentation and platform data to confirm strict alignment with regulatory standards.
• Analyze licensing and credentialing data to identify trends, eliminate bottlenecks, and optimize licensure geography.
• Generate regular reports on renewal timelines, credentialing activities, and strategic operational initiatives.
• Perform other duties as assigned.

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level