Licensing Associate

Element Fleet Management • Baltimore, MD

1d • Onsite

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for an Associate, Licensing within Title & Registration to join our Operations in the Vehicle & Driver Compliance team. In this role, you will serve as the primary owner for title and registration transactions within your assigned states, ensuring vehicles remain legally titled and registered while providing outstanding service to clients. You will manage title and registration transactions throughout the vehicle lifecycle while supporting operational excellence, regulatory compliance, and client satisfaction. This position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• High School Diploma required.
• 2–4 years of professional office, fleet management, DMV, automotive, licensing, or customer service experience preferred.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple competing deadlines.
• Demonstrated attention to detail, commitment to accuracy, initiative, accountability, and the ability to work independently while contributing to a team environment.

Nice To Haves

• College/University degree preferred.
• Previous title and registration processing experience strongly preferred.
• Automotive, fleet management, dealership, DMV, or tag agency experience highly desired.
• Proficiency with Microsoft Office, including Excel (sorting, filtering, formulas, data entry), Word, and Outlook.
• Experience using Salesforce or similar case management systems preferred.
• Ability to analyze problems and develop effective solutions.

Responsibilities

• Process vehicle title and registration transactions accurately while meeting established service-level expectations and processing deadlines.
• Maintain vehicle titles throughout the vehicle lifecycle, including registration renewals, duplicate registrations, registration corrections, buy lease-backs, duplicate titles, title corrections, lease assumptions, corporate name changes, ownership transfers, and specialty registration transactions.
• Manage monthly registration renewal calendars to ensure renewals are completed before expiration.
• Monitor Salesforce cases, work queues, emails, and workflow management tools daily to prioritize work based on urgency, client impact, and expiration dates.
• Accurately document transaction activity within Salesforce and other internal systems while participating in department projects and process improvement initiatives.
• Establish and maintain productive relationships with clients, dealerships, tag agents, state motor vehicle agencies, and other external partners, while proactively communicating transaction status and resolving processing barriers.
• Develop subject matter expertise for assigned states, research and resolve complex title and registration issues, and ensure compliance with applicable state regulations.
• Cross-train on additional state responsibilities and assist teammates by balancing workloads to support departmental performance goals and service commitments.

Benefits

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED