Licensing Associate

Element Fleet Management • Mississauga, ON

2d • CA$51,800 - CA$71,200 • Onsite

About The Position

We’re looking for an Associate, Licensing to join our Vehicle & Driver Compliance team. In this role, you will be the primary owner of registration transactions for assigned states, ensuring vehicle registrations are completed accurately and efficiently while maintaining the legality of vehicle plates. You will collaborate with internal teams, clients, vendors, and government agencies to resolve registration-related issues and deliver an industry-leading customer experience. Success in this role requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• High school diploma or equivalent required.
• 2 years of professional experience in an office environment or equivalent work experience.
• 1–3 years of experience in a customer service professional role.
• Proficiency with Microsoft Office, including Excel and Word.
• Excellent written and oral communication skills.
• Ability to manage multiple priorities, work independently, collaborate within a team, and deliver excellent customer service.

Nice To Haves

• Bachelor’s degree preferred.
• Automotive industry experience highly desired.
• Strong critical thinking and problem-solving skills.
• Ability to focus on details and demonstrate initiative.
• Comfortable working in a fast-paced environment with shifting priorities.
• Strong work ethic and ability to report to the office on regularly scheduled days and hours.

Responsibilities

• Facilitate registration transactions for processing, including buy lease backs, ownership transfers, and title corrections.
• Follow processing procedures appropriate for each transaction type.
• Maintain accurate records of electronic registrations and process daily Service Cloud cases to meet SLAs.
• Identify and resolve errors prior to submission and escalate requests requiring specialized knowledge when appropriate.
• Assist internal departments with troubleshooting and collaborate with cross-functional teams to achieve department goals.
• Establish and manage relationships with ministries, brokers, dealers, and other independent agencies to facilitate registration transactions.
• Communicate with clients, vendors, and departments of motor vehicles via phone and email to research title locations and provide registration updates.
• Partner with Operations and Client Business Units to provide guidance, education, and updates throughout the title and registration process.
• Assist with registration mailings, initial vehicle registrations, and other duties as assigned during peak periods.

Benefits

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED