LICENSING ASSISTANT

NOCO HUMANE•Loveland, CO

4d•$19 - $19•Onsite

About The Position

Responsible for selling and/or processing animal licenses, rabies vaccination records and associated customer service. This role involves assisting the public via phone, email, and in person, performing data entry, processing animal licenses, and demonstrating knowledge of licensing and rabies regulations. The position requires mastering specific software, collecting forms and fees, assisting with rabies tag sales, and potentially training others. Daily tasks include mail processing, bulk mailing assistance, cash handling, and maintaining both hard copy and electronic files. The role also requires meeting attendance and punctuality expectations, performing other duties as assigned, and maintaining department reports.

Requirements

Minimum of a high school diploma or equivalent certificate
Minimum of one year customer service work experience required, including the ability to calmly handle potentially stressful situations
Excellent computer skills and the ability to quickly and correctly perform data entry
Proficiency with alphabetizing, filing, and basic math skills required
Effective verbal and written communication skills as well as great customer service skills
Must be at least 21 years of age (required for insurance purposes)
Valid Colorado Driver’s License and insurable driving record
Strong organizational skills and attention to detail are necessary.
Computing skills (Microsoft Office Environment and google mail) and the ability to learn specialized software required.
Able to exercise good judgment when dealing with client issues; able to work independently and in a team setting; able to maintain composure in an often stressful and emotional work environment; able to use sound judgment when dealing with confidential information and able to multi-task.
Skilled in emotional intelligence, work ethics and work integrity.
Ability to meet attendance and punctuality expectations required.
Able to work a flexible schedule including limited evenings and weekends as required.
Sincere interest in the mission of the Organization.

Nice To Haves

Cash handling experience a plus
Knowledge of Chameleon software a plus
Bilingual English/Spanish reading, writing, understanding and speaking a plus and includes a wage premium
Knowledge of animal breeds, Chameleon software and experience with bulk mailing helpful.

Responsibilities

Assist the public over the phone, via email and in person on a daily basis
Perform data entry of rabies vaccination and license information rapidly and correctly
Process animal licenses via telephone, the website and in-person sales
Display knowledge of licensing laws and regulations as well as rabies rules and regulations
Master Chameleon software; be able to enter information correctly and use available features
Collect completed license forms and fees from vendors within Larimer County as assigned and maintain inventory of necessary materials
Assist with rabies tag sales and provide supplies such as rabies tags and certificates to veterinarians
Assist in training volunteers, work-study assistants and staff
Process and sort department mail, as well as organization mail, on a scheduled basis
Assist with monthly bulk mailing responsibilities
Perform daily cash, check and credit card balancing as assigned
Maintain department hard copy files as well as electronic files
Meet attendance and punctuality requirements
Perform other duties as required and participate on committees as assigned
Maintain department reports and other duties as necessary in the absence of Licensing Supervisor