Licensee Operations Manager

Avis Budget Group • Parsippany-Troy Hills, NJ

17d • $55,000 - $70,000 • Onsite

About The Position

The Licensee Operations Manager is responsible for managing a portfolio of smaller North American licensees, driving operational excellence and revenue performance across the portfolio. This is an internal development role designed for high-performing Airport Operations Managers or Territory Performance Managers seeking to build breadth in licensee relationship management, commercial performance, and cross-functional operational leadership.

Requirements

• Proficiency in Wizard and WaND systems (prerequisite for this role).
• Demonstrated experience in rate setting and car class availability management.
• Familiarity with Station Manager Weekly Reports (SMWR).
• Working knowledge of the Damage Maintenance Portal (DMP).
• Experience with Medallia and/or NPS monitoring tools.
• Experience with Wand ID, Wizard RACF ID and other system administration/creation.
• Minimum of 3 years' internal Avis Budget Group experience
• Knowledgeable in MS Office; experience with Tableau and Salesforce advantageous.
• Operational Systems Expertise — strong working knowledge of Wizard, WaND, and related operational platforms.
• Relationship & Communication Skills — ability to build and sustain effective working relationships with external licensee partners at all levels.
• Performance & Commercial Awareness — revenue-focused mindset, growth orientation, and data-driven decision-making.
• Problem Solving — ability to identify operational issues and develop practical, timely solutions.
• Organization — strong prioritization and time management across a multi-licensee portfolio.
• Team Collaboration — works effectively across departments (accounting, IT, licensee director, and licensee partners) to deliver results.

Nice To Haves

• experience with Tableau and Salesforce advantageous.

Responsibilities

• Manage a portfolio of smaller North American Avis, Budget, and Payless licensees, serving as the primary operational point of contact.
• Manage and improve licensee operational and revenue performance across the assigned portfolio.
• Drive growth and market expansion within the portfolio, including onboarding of new licensee operators.
• Open and close locations across the portfolio, expanding licensee footprint across North America and adhering to contracting and due diligence processes.
• Conduct regular calls with licensee partners and undertake periodic on-site visits to maintain strong operational relationships.
• Communicate performance trends, risks, and recommendations to the Director, Licensee Operations & Business Development on a regular basis.
• Work closely with local field Operations, Customer Service, and Process teams to resolve customer issues and licensee partner requests.
• Ensure licensee adherence to customer service standards and ABG company policies.
• Monitor Medallia/NPS results and work with licensees to address service quality trends.
• Support and implement key IT projects across your portfolio.
• Support rate setting and car class availability management for licensees.
• Complete Wizard and WaND ID and location set-ups for licensee stations.
• Deliver Wizard and WaND system training to licensee staff as required.
• Support licensees knowledge with Station Manager Weekly Reports (SMWR) to monitor licensee operational performance.
• Use the Damage Maintenance Portal (DMP) to manage and track damage claims.
• Provide support on F68 processes and accounting-related licensee queries.
• Submit and track IT requests through Service Now on behalf of licensees and the internal team.
• Triage and manage the department's shared mailbox, ensuring timely routing and resolution of licensee requests.
• Maintain and update content on The Junction intranet as relevant to the licensee portfolio.
• As required, perform research on billing, system issues, vendor information, roadside incidents, and vehicle recovery.
• Perform additional duties as assigned.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed