About The Position

Serves as a clinical team lead by overseeing the Center’s day-to-day clinical services and activities. Responds to patient calls and provides health education. Mentors and role-models for medical staff by offering ongoing guidance and training. Provides routine patient assessment and treatment, coordinates care and nursing activities, supports clinic flow and regulatory compliance, and maintains supplies and equipment. Scheduled hours and/or work locations are subject to change.

Requirements

  • Graduate from an accredited school of vocational nursing.
  • Current unrestricted Texas LVN/LPN license.
  • Certified in Basic Life Support (BLS) by the American Heart Association.
  • Ability to plan, organize, and perform well under stress.
  • Sensitive to the needs of the Center’s target population.
  • Knowledge of personal computers, including internet and intranet navigation.
  • Ability to perform the listed physical and mental activities: finger dexterity and normal fine and gross motor control; frequent clear communication; ability to hear ordinary conversations and a whispered voice at five feet; frequent repetitive wrist, hand, and finger motions; visual acuity for patient evaluation, document inspection, and viewing computer monitors; sitting 20–30% and standing or walking 70–80% of the time; lifting up to 25 pounds and pushing or pulling up to 45 pounds; bending at the waist and twisting or turning along the axial plane.

Nice To Haves

  • Experience with EMR/EHR.
  • Bilingual in English and Spanish.
  • Experience in a primary health care setting.

Responsibilities

  • Mentor, train, and guide medical staff in the Center’s day-to-day operations.
  • Coordinate and allocate assignments to support optimal clinic flow.
  • Assist with coordinating patient care and nursing activities, including documentation of medical history and vital signs.
  • Ensure quality metrics are completed and documented in compliance with regulatory and accreditation requirements.
  • Participate in and prepare for internal and external Center audits.
  • Screen and respond to member phone calls, directing calls to a provider as needed.
  • Perform nursing duties in all areas of the Center.
  • Provide routine patient assessments and treatment, including clinical and nursing procedures within scope of practice.
  • Notify a provider about non-routine care or unusual medical circumstances and schedule urgent visits as appropriate.
  • Process medication refills according to organizational policies and procedures.
  • Provide and promote health education within the area of specialty.
  • Provide exceptional internal and external customer service, greet customers appropriately, address concerns before the interaction ends, and assist other departments as appropriate.
  • Maintain inventory of medical, immunization, and operating supplies.
  • Ensure equipment is calibrated, charged, and clean.
  • Perform waived testing according to the manufacturer’s instructions.
  • Participate in educational programs to support professional growth and development.
  • Participate in, conduct, and document in-service training and workshops for clinical staff.
  • Perform other related duties as assigned.
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