Licensed Vocational Nurse- Commerce, CA

Cross Country Healthcare•Commerce, CA

40d•$28 - $33•Onsite

About The Position

The Home Visit Liaison II (LVN) is a field-based position responsible for conducting in-home visits with participants and caregivers to support service quality, client satisfaction, and continuity of care. Using nursing knowledge and experience, the role serves as a resource for participants with more complex needs, facilitates communication among participants, families, caregivers, and healthcare partners, and helps identify and address service-related concerns to promote a positive participant experience and high-quality service delivery. The position is primarily field-based, with most working time spent visiting participant homes throughout the assigned service area. Daily travel between participant homes and company locations is required, with travel up to 80%. The schedule must remain flexible, including extended hours, nights, and weekends as needed. The role operates in a fast-paced environment and requires adapting to competing demands and changing priorities. Company-provided equipment includes a laptop, monitor, keyboard, mouse, and headset.

Requirements

At least five years of experience in home care, healthcare, or a senior care-related industry.
At least one year of experience as a Licensed Practical/Vocational Nurse (LPN/LVN).
Active, valid, unrestricted LPN/LVN license in good standing in the state of practice.
Valid driver’s license and eligibility for lawful driving as required by job duties.
Knowledge of applicable healthcare regulations, industry standards, and best practices.
Effective verbal, written, and interpersonal communication skills.
Ability to communicate, train, and collaborate effectively in a team-based environment.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and internet-based applications.
Ability to operate standard office equipment with or without reasonable accommodation.
Patience, teaching ability, and active listening skills.
Organization, attention to detail, and consistent follow-through.
Ability to understand, follow, and uphold organizational policies and procedures.
Ability to work independently, manage time effectively, maintain confidentiality, and meet deadlines.
Interpersonal skills, sound judgment, and decision-making appropriate to the role.
Discretion, integrity, and professionalism consistent with organizational standards and regulatory requirements.
Ability to organize and prioritize workload to meet operational needs.
Ability to establish and maintain effective working relationships with internal and external stakeholders.
Professional appearance and demeanor consistent with workplace standards.
Ability to communicate clearly and courteously by telephone.
Ability to work independently or as part of a team, as business needs require.
For LPN/LVN candidates, working knowledge of clinical documentation, care coordination, and applicable state nursing regulations within the licensed practical nursing scope of practice.
High school diploma or equivalent.
Spanish fluency is required, as stated in the posting.

Nice To Haves

Bilingual skills are preferred but not required; the posting separately states that Spanish fluency is required.
Bachelor’s degree in a healthcare field.

Responsibilities

Conduct in-home participant visits and participant/caregiver introductions to support service initiation, continuity, and satisfaction.
Perform routine and enhanced quality assurance visits in participant homes to evaluate service quality, participant experience, caregiver compatibility, and satisfaction.
Serve as a field-based liaison among participants, families, caregivers, referral sources, healthcare providers, and internal teams.
Build and maintain relationships with participants and families through ongoing engagement, follow-up visits, and proactive issue resolution.
Support participants with complex medical, functional, cognitive, or service-related needs by facilitating communication, addressing concerns, and coordinating follow-up.
Observe and document participant wellbeing, home environment concerns, service-related issues, and changes that may affect service delivery; communicate observations through established channels.
Use nursing knowledge to recognize potential health, safety, environmental, or service concerns and escalate findings to appropriate leadership or healthcare stakeholders.
Address participant, family, and caregiver concerns about service delivery, scheduling, communication, caregiver matching, and satisfaction.
Conduct follow-up home visits and service reviews to ensure participant needs are addressed and quality standards are maintained.
Assist participants and families with service-related questions and facilitate communication with appropriate internal and external resources.
Collaborate with healthcare providers, referral sources, caregivers, participants, families, and operational teams to support service continuity and positive outcomes.
Support participant retention through timely issue identification, service recovery, and relationship management.
Investigate and document participant complaints, incidents, service concerns, and quality issues, and assist with resolution efforts.
Maintain accurate, timely, and complete documentation of visits, interactions, concerns, observations, and follow-up actions.
Monitor trends in participant satisfaction, service quality, and operational effectiveness and communicate findings to leadership.
Participate in quality assurance, compliance, customer experience, and performance improvement initiatives.
Stay current on company policies, applicable regulations, and industry best practices related to home care services.
Attend meetings, training programs, and professional development activities as required.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary insurance
401(k) plan
Tuition assistance
Pet insurance
Wellness options through Burnalong, including online classes and programs and local gym access