Licensed Veterinary Technician Medical Staff and Floor Manager

The American Society for the Prevention of Cruelty to Animals • New York City, NY

77d • $44 - $47 • Onsite

About The Position

The Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC) will be a vital member of the veterinary medical team, supporting both high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC). This role involves directing workflow, assisting veterinarians, and communicating with clients. The position works closely with the CVC management team to optimize care delivery and impact for animals in underserved communities. The role is based at the Bronx ASPCA Community Veterinary Clinic, with potential for occasional flexibility to report to other ASPCA locations in NYC. The typical schedule is Monday-Friday, 8 hours per day, with flexibility for occasional work beyond scheduled hours. Schedules are subject to change.

Requirements

• Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department.
• Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery.
• Minimum two years people management experience.
• Must have current New York State Veterinary Technician License.
• Ability to work well within a team and communicate effectively with all levels of staff.
• Desire to serve clients in a kind, helpful, and nonjudgmental manner.
• Ability to thrive in a fast-paced, challenging environment.
• Strong interest in animal welfare and serving underserved communities.
• Must possess excellent animal handling skills.
• Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance.
• Must possess the ability to work standing for 8 or more hours.
• Language: English (Required)

Nice To Haves

• Experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred.
• Bilingual (Spanish) Preferred.
• Fear Free ® Shelter certification is required within 60 days of hire.

Responsibilities

• Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery.
• Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs.
• Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals, staff, and clients.
• Communicate effectively with clients using a kind, nonjudgmental approach, assisting with intake, obtaining history, and discharging patients.
• Oversee workflow on the clinic floor, ensuring efficient use of time and skills by medical staff to help the optimal number of patients daily.
• Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission.
• Ensure staff consistently delivers high-quality patient care and adheres to CM’s standard operating procedures and guidelines.
• Coach nursing staff to handle patients in a gentle, low-stress manner, instilling the principle that everyone should support the animals’ behavioral and mental health.
• Coach staff to communicate effectively with clients, accurately relay information, and gather patient history using open-ended questions and a non-judgmental approach.
• Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs.
• Monitor drug logs for accuracy and completeness; correct and report issues to the clinic director.
• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines.
• Train and onboard new nursing team members, including hands-on skills training and weekly online training modules.
• Monitor and assess trainees’ progress, provide regular developmental feedback and coaching.
• Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion, and demonstration.
• Serve on the CVC Leadership Team.
• Support a culture of kindness, respect, belonging, and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation, and feedback.
• Work with the CVC Leadership Team to achieve daily clinic goals.
• Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents.
• Assist with hiring new staff.
• Schedule nursing staff for optimal coverage.
• Manage team time and attendance - review time sheets for accuracy, review and approve time off requests according to clinic guidelines.
• Facilitate daily huddles to ensure staff have the information they need each day.
• Meet regularly with the CVC management team; provide open communication, feedback, and solutions when things aren’t working as they should.
• Attend required workshops or meetings.

Benefits

• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, company paid holidays, and paid personal time off.
• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Employer-paid life and long-term disability insurance.
• Veterinary state license fee reimbursement.
• 401(k) plan with generous employer contributions (match dollar for dollar up to 4% and provide an additional 4% contribution).
• Robust professional development opportunities.
• Three paid continuing education days and a CE stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree