Licensed Veterinary Technician (Critical Care)

CityVet•Raleigh-Durham, NC

2d•Onsite

About The Position

The Veterinary Technician is responsible for maintaining excellent patient care and operational productivity by helping the Veterinarian leverage their time and efforts to meet the needs of their clients and patients. The Veterinary Technician helps relieve the Veterinarian of technical work and administrative details, achieving greater efficiency in daily practice. The Veterinary Technician helps facilitate and streamline communication from the treatment area to the Client Experience Concierge and, most importantly, the client. Why You Will Love Working for Arista Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals. At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Requirements

3+ years of experience working as a veterinary professional
When applicable, current Veterinary Technician License (must be provided prior to start date)
Ability to follow directives and plan of care established by the veterinarian, even if there are differing treatment opinions
Knowledgeable on veterinary medical terminology and medication
Exceptional interpersonal skills demonstrated through the ability to build trust, foster positive working relationships, and navigate sensitive conversations with professionalism and empathy
Ability to remain calm and empathetic in stressful/emergency situations
Commitment to exceptional customer service, high-quality care, and overall excellence
High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty, and emergency veterinary teams
Self-motivated, takes initiative, and effectively works with minimal supervision and direction
Practices good judgment
Exceptional critical thinking and active listening skills
Extremely organized, detail-oriented, and self-driven for an efficient working style
Excellent verbal & written communication skills for in-person, telephone, video, email, and texting
Flexible, tenacious, and resourceful
Must be Licensed as an LVT in the state of North Carolina
Ability to lift up to 50 lbs independently and over 50 lbs with assistance
Frequent standing, bending, crouching, walking, lifting, carrying, and reaching
Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
Ability to meet any position-specific screening requirements, such as a clinical acumen assessment
Must be at least 18 years of age at time of hire

Nice To Haves

Experience in both general practice and specialty/ ER veterinary medicine preferred

Responsibilities

Effectively, and in an efficient manner, administer proper patient triage and/or care protocol based on the client and the facility's needs and capabilities
Effectively collaborate with veterinarians, veterinary technicians, and support staff to ensure a high standard of care
Administers proper dosages for fluids, oral medications, and injections as directed by the Veterinarian
Accurately record and maintain patient records in the medical chart, such as Veterinarian directives, treatments, patient notes, and client communication
Collect specimens for laboratory testing, manage samples for in-house and reference lab testing, and ensure test results are recorded in patient charts
Assist with diagnostic procedures, including blood draws, catheter placement, and radiographs
Monitor health, physically and behaviorally, and rapidly identify any issues or changes that may require special action and report the information to supervisor immediately
Communicate with pet owners about treatment plans, medication administration, side effects, and post-treatment care instructions
Admit and discharge patients under the advice and plan of care drawn up by the Veterinarian and communicate to the client through both written and verbal education all information, including illness, medication dosage, the purpose of the medications prescribed, and what to expect in the coming days after discharge
Prepare and present treatment estimate to the client and properly capture all charges for invoicing once the plan of care is agreed upon and documented in the patient’s chart
Refill all prescriptions as approved by the treating Veterinarian in a timely manner and safely store them until they are retrieved by the client
Support the Veterinarian as needed and maintain a positive and cooperative relationship with other Team Members
Safely and compassionately restrain animals
Maintain hospital cleanliness and sanitation standards, including applicable disinfectant protocols to ensure efficient workflows for all Team Members
Demonstrate and uphold Arista's Core Values and Hospital Mission
Demonstrate professionalism and compassion toward patients, clients, and colleagues, especially during stressful situations
Maintain confidentiality of patients, clients, colleagues, and business information
Complete all tasks as assigned by supervisor
Comply with all applicable federal, state, local, professional licensure, safety, controlled substance, and hospital policy and requirements
Work closely with Critical Care doctors to care for both transferring and hospitalized patients
Utilize full technician skills, including but not limited to anesthesia monitoring, multi-lumen catheter placement, preparing and coordinating time of Critical Care procedures with DVM, ensuring all diagnostic testing is prepared and invoiced appropriately
Monitor critically ill patients for changes in condition and report findings to the Veterinarian
Ensure charges are entered under correct DVM/Department, patient treatment sheets are updated and correct, create estimates/documents per DVM orders and communicate with clients; collecting additional payments as needed
Ensure that ventilator and other Critical Care-related supplies are stocked and properly maintained
Ensure a clean environment in Critical Care and other treatment areas