Licensed Veterinary Insurance & Financial Assistance Administrator (P&C Licensed)
About The Position
Be the expert who helps clients navigate some of the most important financial decisions they’ll make for their pets. As the Insurance & Donor Fund Administrator at MSPCA–Angell, you’ll guide clients through pet insurance, support veterinary teams with accurate financial information, and ensure donor funds are used responsibly to help animals in need. This position requires the candidate to obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment. MSPCA Angell will fully sponsor and cover all associated licensing costs. This role blends insurance expertise, client service, and mission-driven impact at one of the most respected veterinary hospitals in the country.
Requirements
- Candidate must obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment.
- 2+ years of experience in a veterinary or medical hospital client service role
- Strong written and verbal communication skills
- Ability to explain complex insurance and financial concepts clearly
- Proficiency with EMRs, data reporting, and documentation
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, client-centered environment
- A genuine passion for helping animals and the people who love them
Nice To Haves
- Active Insurance Adviser and Insurance Producer (Property & Casualty) licenses
- Experience with insurance contracts, claims, and appeals
- Experience in insurance administration, claims processing, or financial assistance programs
- Familiarity with veterinary insurance or medical insurance workflows and front desk operations
Responsibilities
- Provide expert support on pet insurance plans, coverage options, and claims
- Assist clients and veterinarians with insurance claims, appeals, and documentation
- Maintain knowledge of recommended and non‑recommended insurance plans
- Serve as the primary contact for insurance company representatives
- Evaluate partnership requests and maintain vendor relationships
- Educate staff, including veterinarians, on insurance workflows and client communication
- Maintain and distribute insurance marketing materials
- Identify clients who meet criteria for donor-supported financial assistance
- Screen clients for eligibility and collect required documentation
- Upload release forms, photos, and financial paperwork into the electronic medical records (EMR) system
- Provide guidance to staff on donor fund availability and qualification criteria
- Support the hospital’s Chief of Staff in applying donor funds accurately and efficiently
- Pull, analyze, and report data from the EMR
- Track insurance utilization, claim outcomes, and donor fund distribution
- Prepare reports for hospital leadership to support program evaluation and planning
Benefits
- Blue Cross medical, dental, and vision
- Life and disability insurance
- 403(b) retirement plan
- Tuition reimbursement
- Paid holidays, sick time, and vacation
- Employee discounts on pet care and food
- Free on-site parking and easy access to public transit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
