Licensed Specialist/Coach - Health Insurance
About The Position
The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Specialist/Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representative to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated. The Specialist/Coach will partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance. For Specialists/Coaches that work with bi-lingual Agents/Representatives, the expectation is that they meet the appropriate bi-lingual criteria.
Requirements
- Applicable health insurance license – Required
- Previous Call Center Experience – Required
- A minimum of one season of UHC Sales licensed experience – Required
- Intermediate to advance proficiency in Microsoft Office applications – Required
- Word
- Excel
- PowerPoint
- Forms
- Teams
- Outlook
- Coaches must have the experience of taking calls, applying training and proven proficiency in the role – Required
- They must maintain the ability to assist on the phone if needed for consumer escalations
Nice To Haves
- Bilingual (English – Spanish) – Preferred
Responsibilities
- Support training initiatives and strategy.
- Coach Agents/Representatives to improve knowledge engages Consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.
- Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
- Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.
- Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
- Recommend changes when necessary.
- Assist in implementation of new processes.
- Collaborate actively and fully with UHS onsite and offsite staff
- Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring
Benefits
- 4.6/5 rating on Glassdoor
- Best Place to Work awards
- Robust work at home program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
