Licensed Social Worker-Full-time

Hospice of the Western Reserve•Cleveland, OH

About The Position

Reserve Care, formerly Hospice of the Western Reserve, is seeking a Licensed Social Worker to join their team. The organization provides expert hospice, palliative, and grief support. The Navigator Social Worker collaborates with a transdisciplinary team to provide and facilitate economic, social, and emotional support services to patients and their families. This role involves psychosocial consultation, referrals to outside agencies, and direct services. The Social Worker is responsible for maintaining accurate patient records in accordance with agency standards and regulatory requirements.

Requirements

Maintains social work license requirement for the State of Ohio
Minimum of one (1) year social work experience within a recognized agency or health care organization
Knowledge of hospice and palliative care clinical standards of practice, policies and procedures
Ability to practice in accordance with HWR clinical standards of practice, policies and procedures
Knowledge of community and social services resources.
Ability to meet patient/family needs that require variable hours.
Ability to establish and maintain effective working relationships with employees and the community at all levels.
Ability to demonstrate excellence in written and oral communication
Ability to demonstrate positive customer service responsiveness
Must be flexible and have problem solving skills, prioritize and demonstrate healthy coping strategies
Ability to provide own transportation
Must have and maintain a valid driver’s license, good driving record and auto accident insurance at a level acceptable to RC and/or RC’s insurer
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Responsibilities

Follows up and interacts with patients/families/caregivers and employees in a courteous and professional manner.
Participates in the transdisciplinary Navigator Support service team and provides direct, critical psychosocial support to patients and families.
Uses professional background and skills to assist the team and facilitate patient/family meetings.
Assists team, attending physicians, staff, patients and families in the clarification of treatment goals and the plan of care.
Completes arrangements as needed for patient/family/caregiver satisfaction.
Performs advocacy and oversight of services based on patient self-determination to assure patient and family satisfaction.
Assists patient and family with placement arrangements.
Facilitates formal and informal meetings regarding patient and family communication and decision making.
Coordinates team efforts with appropriate hospital, hospice, and/or facility departments to ensure care coordination, smooth discharge planning and/or transition to appropriate services.
Assesses patient/family social and emotional factors and the need for acquisition of economic support to estimate their capacity and potential to cope with an advanced serious illness.
Develops and implements the plan of care based on a thorough psychosocial assessment and consultation with team members.
Provides counseling services to the patient and family experiencing emotional, social and economic conflict.
Provides support and education to patients and their families in relation to anticipatory grief.
Documents patient care following established Hospice of the Western Reserve standards of documentation practice.
Participates in the development and review of appropriate protocols and processes that support appropriate referral and consistent care.
Adheres to established Western Reserve Navigator policies and procedures and all regulatory and legal requirements and practices within the NASW Code of Ethics.
Participates in developing and implementing appropriate measures of patient care outcomes, quality and satisfaction.
Consistently follows all departmental and organizational protocols and practices to ensure service excellence is achieved with both internal and external customers, and that boundaries within the scope of practice are not exceeded.
Actively participates in meetings at the individual, group and organizational levels, internally and externally to achieve desired outcomes.
Works collaboratively with the transdisciplinary team to provide patient and family oriented advanced illness management services.
Acts as a resource for staff members and orients new staff as needed.
Works in collaboration with the finance team to evaluate and monitor patient’s insurance coverage and options in assessing patient/family ability to meet financial obligations.
Assists patients, families and staff in acquiring and utilizing internal and community resources.
Assesses patient/family ability to meet financial obligations, offers appropriate resources and assists with activation of those resources as indicated.
Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.
Assists Team Leader in ensuring excellent patient care services, coordinating educational and outreach services, leading quality improvement initiatives and linking team efforts with community partners.