Part-Time, Remote Licensed Skincare Esthetician Customer Service Representative
About The Position
ACC Premiere is seeking a part-time, remote Licensed Skincare Esthetician Customer Service Representative (CSR) who is passionate about delivering exceptional service. This role supports consumers of a skincare company with multiple brands, interacting through phone, virtual consultations, live-chat, and email. The CSR will answer questions, conduct virtual skin consultations, provide product recommendations, troubleshoot concerns, resolve return/exchange requests, and maintain high service standards. The company offers paid training, supplies necessary equipment, and fosters an employee-centric work environment with a promote-from-within culture.
Requirements
- Current Licensed Esthetician certification.
- Minimum one year of customer service experience.
- Strong passion for skincare and skin health.
- Excellent verbal and written communication skills.
- Professional and confident on-camera presence for virtual consultations.
- Strong organizational, documentation, and time management skills.
- Ability to multitask while navigating multiple computer systems.
- Ability to work independently in a remote environment.
- Dedicated home office workspace, ideally a separate room with its own door.
- Adequate space to set up the workstation.
- Ability to hardwire internet (direct connection to your router).
- Three power connections.
- No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members).
- Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.
- 100% attendance required for training.
Nice To Haves
- Two or more years of hands-on esthetician experience.
- Excellent written and verbal communication skills.
- Previous experience in retail skincare, medical spa, dermatology, aesthetics, or cosmetic sales.
- Customer service or call center experience.
- Experience recommending professional skincare products.
- Familiarity with CRM platforms and customer service software.
Responsibilities
- Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
- Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
- Educate consumers on skincare products, ingredients, routines, and best practices.
- Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
- Answer questions regarding products, orders, ingredients, usage, and skincare routines.
- Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
- Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
- Follow established protocols for escalated customer concerns, including adverse event reporting.
- Stay current on product knowledge, company policies, systems, and skincare industry trends.
- Meet established quality, productivity, and customer satisfaction standards.
- Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.
Benefits
- Paid training
- Supply of necessary equipment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
