About The Position

USAA is seeking a dynamic Retirement Income Advisor to guide clients toward lasting financial security and prosperity. This role involves crafting personalized financial strategies, understanding retirement income planning, and driving sales through a consultative approach. The advisor will assess retirement income needs, deliver expert advice, and formulate recommendations tailored to each member's unique circumstances. The position offers a flexible work environment, initially requiring 5 days per week in the office, with the potential for a hybrid schedule after 6 months. A signing bonus of $2,500 is offered for new hires.

Requirements

  • High School Diploma or General Equivalency Diploma required.
  • Active Group 1 Life license and required maintenance or ability to acquire within 90 days of hire.
  • Required maintenance of FINRA Series 7 license.
  • Required maintenance of FINRA Series 66 (or 63 and 65) license.
  • Must be able to successfully pass background check and meet all USAA and regulatory requirements.
  • Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.
  • 4 years of financial industry experience to include retirement income planning and /or sales experience.
  • Experience delivering frequent written and oral communication.
  • Experience processing and analyzing information.
  • Experience fulfilling requests and meeting deadlines.
  • Experience resolving conflict and negotiating.
  • Experience multi-tasking in an operating systems environment.
  • Experience participating in or leading teams.
  • Successful completion of a job-related assessment may be required.

Nice To Haves

  • US military experience through military service or a military spouse/domestic partner.
  • 3+ years of direct Annuity/ Life Insurance Sales Experience
  • Experience working in an Inbound/Outbound Call Center
  • Industry Designations: CFP, RICP, ChFC
  • Demonstrated ability in leveraging financial planning tools and resources to include Money Guide and Salesforce CRM
  • Lifelong learning and adaptability- commitment to continuous learning and professional development on industry trends, new technology, and best practices
  • Proficiency in integrating annuity and life insurance solutions with investment strategies to create comprehensive client financial profiles

Responsibilities

  • Receives requests for advice from current and prospective members through various channels, including inbound and outbound phone calls.
  • Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees.
  • Documents relevant information as it relates to building a retirement income portfolio.
  • Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.
  • Develops and communicates appropriate retirement income strategies based on individual member needs.
  • Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products.
  • Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.
  • Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills.
  • Implements recommendation(s).
  • Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.
  • Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.
  • Integrate risk management tools, products, and strategies to create an effective retirement income plan.
  • Conducts outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns.
  • Serves as a resource to less experienced team members on escalated issues of a routine nature.
  • Guides and influences less experienced team members.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays
  • 16 paid volunteer hours
  • Various wellness programs
  • Career path planning
  • Continuing education
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