Licensed Practice Manager

AEG Vision•Springfield, OH

3h•Onsite

About The Position

The Licensed Practice Manager (LPM) is accountable for all aspects of the location's business operations. As a "people first" organization, the PM champions their team through development programs including coaching, mentoring, and performance management. By creating memorable experiences with each patient, the PM is responsible for "keeping score" and driving top-line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. The LPM works directly with staff and OD partners to ensure professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service are provided. The ideal candidate will be passionate about people, patient care, and the "Acuity Way."

Requirements

3-5 years of professional setting background with leadership capacity
State Licensure
Optical dispensing experience
Business Degree in Hospitality, Business, or related experience in management field
Excellent Verbal and Written Communication Skills
Optician Certification

Responsibilities

Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues.
Builds an effective team that works collaboratively to achieve results.
Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans.
Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance.
Sets the standard for a remarkable patience service and experience utilizing the Acuity Way.
Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability.
Custom fits glasses & precisely places prescription in lenses.
Collects eye and face measurements to ensure proper fit.
Interprets prescriptions written by optometrist and ophthalmologist.
Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice.
Learns quickly and adapts to facing new problems; works to solve for a creative solution.
Relentless style to achieving results and development of others sharing best practices withing AEG platform.
Versatile learner: retains an open mind when adapting to change.
Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service.
Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap.
Reinforces the practice selling strategy and the Acuity Way.
Protects the company through loss prevention.
Partners with Human Resources to ensure that employees are committed to the handbook guidelines.