Licensed Practical Nurse, Heart Center of Acadiana Clinic

FMOLHS•Lafayette, LA

About The Position

The Licensed Practical Nurse (LPN) Clinic provides patient care in accordance with established standards and practices, supporting physicians, nurses, and staff with daily patient-care coordination and access. The role coordinates patient flow and schedules appointments, procedures, tests, and referrals. The LPN may precept clinical staff and may lead and direct others within the scope of practice. The position works under general supervision, using established guidelines, experience, and judgment to complete tasks. The LPN performs clinical and administrative duties, including telephone triage, documenting communications in the electronic medical record, and using EMR triage protocols to guide appropriate patient care. The role supports quality care through assessment, problem-solving, effective communication, and coordination with patients, families, and internal and external resources. It also contributes to a safe, clean, orderly, and private care environment; assists other office staff as needed; and participates in orientation and office improvement activities.

Requirements

Graduate of an accredited LPN program.
Current Louisiana LPN license.
BLS certification.

Responsibilities

Triage calls and determine an appropriate course of action, including directing patients to the Emergency Department, STEP IN clinic, or primary care provider.
Answer and route telephone calls courteously, document information in the EMR, and take complete and accurate messages as needed.
Use EMR triage protocols and follow policies and procedures to guide appropriate patient care.
Complete scheduled nursing duties accurately and on time while maintaining quality of work.
Assess care needs, help identify problems or opportunities for improvement, and communicate relevant information to superiors.
Use appropriate internal and external resources to address patient and family health care needs.
Explain planned therapies, tests, and treatments clearly to patients and, when necessary, their family members.
Coordinate patient flow and schedule appointments, procedures, tests, and referrals.
Assist other office staff during absences or periods of heavy workload.
Maintain a courteous, professional, empathetic, and cooperative manner with patients, visitors, families, and coworkers.
Maintain a comfortable, orderly, safe, clean, and private patient-care environment.
Participate in orientation of new office personnel as required and may serve as a clinical staff preceptor.
Participate in assigned committees and implement planned changes in projects and activities.
Report suggestions for improving the quality or quantity of office work to the Physician, Office Manager, or Leadership.
Follow corporate policies concerning fire and safety, hazardous-material handling when applicable, and infection control.
Take on other responsibilities as needed by the organization.