About The Position

This full-time, day-shift role supports patient care in a Family/Occupational Medicine physician office. The position may be filled by a Licensed Practical Nurse (LPN) or a Medical Assistant (MA). The LPN provides general nursing services, helps manage patient flow, obtains and documents vital signs, performs EKG strips, and carries out other assigned nursing duties. The Medical Assistant manages patient flow, obtains and documents vital signs, and performs patient-care and clerical duties. The role supports Mary Washington Healthcare’s mission, vision, values, and strategic initiatives, with a commitment to quality service for patients, physicians, the public, and coworkers. LPN responsibilities include rooming patients; assisting providers with examinations, diagnostic procedures, and treatments; obtaining patient histories and documenting information; providing patient and family education as appropriate; responding to treatment-related patient calls; coordinating appointments and procedures; supporting authorization and pre-certification processes; maintaining records and supplies; and providing front-office backup and clinical coverage across Mary Washington Medical Group practices as needed. Medical Assistant responsibilities include greeting and rooming patients; reviewing charts and obtaining necessary reports; preparing exam rooms; assisting providers with examinations, procedures, and treatments; collecting and routing specimens; documenting care and interventions; communicating provider instructions within the scope of training; phoning in prescriptions based on provider orders; and helping schedule follow-up appointments, surgeries, and diagnostic testing. Medical Assistants may not interpret reports or results or independently provide medical advice. The position requires the applicable LPN license or Medical Assistant qualifications, AHA BLS Provider CPR at hire, and knowledge of infection control, environmental safety, and patient confidentiality. Work involves substantial walking, standing, and use of arms and hands, along with other physical demands, and may involve exposure to radiation, toxic chemicals, and bloodborne pathogens.

Requirements

  • For the LPN role, a valid Virginia LPN license is required.
  • AHA BLS Provider CPR is required at hire.
  • For the Medical Assistant role, certification is required; alternatively, at hire, the candidate must have completed a medical assistant training program or have two years of experience as a Medical Assistant (including equivalent experience such as Army Medic or Navy Corpsman).
  • Medical Assistants hired based on training-program completion or two years of experience must obtain Medical Assistant certification within 18 months of hire.
  • Medical Assistants must have proficiency in basic clinical skills required by the specialty, such as phlebotomy, blood pressure measurement, EKGs, and injections.
  • Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality is required.
  • Ability to walk and stand constantly during the workday and use arms and hands constantly.
  • Ability to bend, stoop, kneel, and squat frequently; lift 35 pounds; push and pull 20 pounds; work in confined spaces; and reach above or overhead.
  • Auditory and visual skills, including color determination, are required.
  • Critical-thinking and analytical skills, ability to multitask, communicate effectively, and collaborate with a multidisciplinary team are required.
  • Ability to cope with difficult situations and tolerate irregular hours, including evenings, nights, and weekends.

Nice To Haves

  • Experience working in a physician office is preferred for LPNs.
  • Previous experience in the practice specialty is preferred for LPNs.
  • At least two years of prior experience providing clinical support in a medical office setting is preferred for Medical Assistants.
  • Electronic Medical Records experience is preferred for Medical Assistants.

Responsibilities

  • Provide general nursing care or medical-assistant patient support, depending on role.
  • Obtain and document patient vital signs and chief complaints; LPNs also obtain patient histories.
  • Room patients and facilitate patient flow through the office.
  • Assist physicians, physician assistants, and nurse practitioners with examinations, diagnostic procedures, and treatments.
  • Maintain patient charts, medical records, and related documents; ensure required reports and results are available.
  • Maintain adequate supplies and prepare exam or procedure rooms for patient encounters.
  • Provide patient and family education as appropriate; communicate provider instructions to patients within the Medical Assistant’s scope of training.
  • Respond to or guide return calls about patient treatment, within the role’s scope.
  • Schedule patient appointments and assist with scheduling procedures, tests, radiological exams, surgeries, and follow-up care.
  • Obtain authorizations or pre-certifications for procedures, diagnostic testing, surgeries, and other physician-ordered services as required.
  • Draw blood or obtain other specimens, prepare and route specimens to laboratories, and use in-house services when appropriate.
  • Document activities, interventions, patient or family responses, and prescribed medication in the medical record.
  • Follow infection-control, safety, and confidentiality policies.
  • Phone prescriptions to pharmacies based on provider-written orders and provide results or information when specifically directed by a provider.
  • Provide front-office backup and coverage, and rotate or provide clinical staffing coverage across Mary Washington Medical Group practices as needed.
  • Complete disability forms for physician or physician assistant review and signature.
  • Perform other duties as assigned.
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