Store

EssilorLuxottica Group•Savannah, GA

8d•$33•Onsite

About The Position

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

Requirements

High School Diploma or equivalent
State licensure or certification by a nationally-recognized opticianary association as an optician
Optical dispensing experience
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems.
Strong communicator and listener
Awareness of current fashion trends
Sales skills – ability to use and carry an IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates.

Nice To Haves

Actively studying LensCrafters Quality, Fitting and Adjusting Program
Previous customer service and retail experience

Responsibilities

Execute our CEE Service Model through Connect, Explore and Exceed
Ability to support problem solving and troubleshooting
Engage patients, customers and fellow associates with use of our technology to support experiences
Deliver the Diamond Service Principals and Service Vision
Celebrate the LensCrafters Advantages and set the tone for customer service
Anticipate problems before they occur; explore underlying reasons for recurring customer problems; go beyond symptoms to get at causes; strive to develop long-term solutions to problems.
Assist the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs.
Suggest improvements and recommend solutions to problems.
Assist other retail associates with difficult or complex areas of customer product needs and prescriptions.
Show patience and courtesy with customers; track down answers to unfamiliar questions or products.
Assist co-workers who have questions or problems; cooperate readily in group efforts.
Act as a leader in optical acumen that provides a voice for associates due to their expertise.
Educate the customer on LensCrafter’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
Handle tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, being thorough and exact in details.
Ensure finished eyewear meets optical standards and customer requirements/requests.
Celebrate the LC Advantages at dispense.
Strive to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operate the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
Proficient in Order tracker to support customers getting orders RWP (ready when promised).
Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided planograms.
Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction.