Licensed Optician-Colma, CA-LensCrafters

Luxottica of America, Inc. • Colma, CA

4d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and carefully crafted, high-quality eyewear that exceeds customer expectations.

The position involves welcoming customers, setting expectations, fitting and adjusting eyewear, placing prescriptions in lenses, taking and recording measurements, and ensuring finished eyewear meets company standards and customer needs. The Licensed Optician also supports the team with complex products and prescriptions, applies optical expertise and product knowledge, uses technology and appropriate tools accurately, and helps resolve customer issues. The role contributes to store results, maintains an attractive and organized store, follows safe work practices, and adheres to company policies and procedures.

This is a full-time position at LensCrafters in Colma, California. The stated pay range is $25.02–$39.02. Compensation may also include a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical acumen.
• Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology and appropriate tools accurately, including under time pressure and with high customer volume.
• Use product knowledge and proactively explore root causes of issues to resolve them and exceed customer expectations.
• Multitask, prioritize, and manage time across competing priorities.
• Strive to achieve Brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning, improvement, and results.
• Follow company policies and procedures, including those related to discounts, promotions, and inventory management.

Benefits

• Health care may be included in the total rewards package.
• Retirement savings may be included in the total rewards package.
• Paid time off/vacation may be included in the total rewards package.
• Employee discounts may be included in the total rewards package.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED