Licensed Optician-Colma, CA-LensCrafters
About The Position
The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the store as a premier destination for vision needs in the community. The role creates value for customers by providing outstanding service and carefully crafted, high-quality eyewear that exceeds customer expectations. The position welcomes customers, custom-fits glasses, places prescriptions in lenses, and takes and records measurements. It also includes adjusting and fitting eyewear, checking finished eyewear against quality standards and customer needs, and assisting the team with complex products and prescriptions. The Licensed Optician uses technology and appropriate tools accurately, maintains product knowledge, resolves customer issues, supports store results, and helps keep the store clean, safe, and organized. The role follows company policies and procedures, including those related to discounts, promotions, and inventory management.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service and retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen.
- Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology and appropriate tools accurately, including during periods of time pressure and high customer volume.
- Apply product knowledge and resolve customer issues proactively, working to ensure customer satisfaction and exceed expectations.
- Multitask, prioritize, and manage competing demands on time.
- Strive to achieve brand key performance indicators and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning and improvement while working toward results.
- Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
