Licensed Optician Team Lead-Carlsbad, CA-LensCrafters Macy's

EssilorLuxottica Group•Carlsbad, CA

5d•$25 - $39•Onsite

About The Position

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

Requirements

High School Diploma or equivalent
State licensure or certification by a nationally-recognized opticianary association as an optician
Optical dispensing experience
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems.
Strong communicator and listener
Awareness of current fashion trends
Sales skills – ability to use and carry an IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates.

Nice To Haves

Actively studying LensCrafters Quality, Fitting and Adjusting Program
Previous customer service and retail experience

Responsibilities

Execute our CEE Service Model through Connect, Explore and Exceed
Ability to support problem solving and troubleshooting
Engage patients, customers and fellow associates with use of our technology to support experiences
Deliver the Diamond Service Principals and Service Vision
Celebrate the LensCrafters Advantages and is a leader in the location that sets the tone for customer service
Anticipate problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
Assist the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggest improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
Show patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
Assist co-workers who have questions or problems; cooperates readily in group efforts.
Act as a leader in optical acumen that provides a voice for associates due to their expertise.
Educate the customer on LensCrafter’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
Handle tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensure finished eyewear meets optical standards and customer requirements/requests.
Celebrate the LC Advantages at dispense.
Strive to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operate the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
Proficient in Order tracker to support customers getting orders RWP (ready when promised).
Take pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction