Licensed Optician - Optical Specialist

National Vision•Jacksonville, FL

1d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Requirements

High School Diploma or equivalent (Required)
1+ year experience in optical, retail, sales, or customer service (Required)
Hold an active dispensing license as required by the state
Strong multitasking, time management and organizational skills (Required)
Clear communication and the ability to educate customers effectively (Required)
Ability to prioritize customer satisfaction at every interaction (Required)
Support store team in shared goals (Required)

Nice To Haves

Bilingual abilities (Preferred)

Responsibilities

Create an Exceptional Customer Experience: Deliver warm, confident, and personalized service at every stage of the visit. Guide customers through eyewear selection, final fitting, and product education. Ensure customers leave feeling confident in both their eyewear and their experience.
Support Clinical & In Store Flow: Assist with patient flow and pre-exam screenings to support Optometrists. Help ensure smooth transitions between exam, finish, and pickup moments. Serve as a calm, knowledgeable presence throughout the customer journey.
Own Finish & Quality Excellence: Perform finishing work including final adjustments, inspections and quality checks. Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation. Prepare orders for pickup and deliver polished, brand aligned handoff.
Operate with Precision & Care: Support order entry, tracking, and timely completion. Maintain organized, clean, and efficient finish and retail areas. Identify and resolve quality or service issues proactively.
Bring the Brand to Life: Model Eyeglass World service standards, tone, and behaviors in every interaction. Uphold visual, experiential, and operational brand standards in the store. Partner with the store team to deliver a consistent and elevated experience.
All Positions: Perform other duties as assigned. Complies with all policies and standards.