Licensed Optician - Optical Specialist
National Vision•Jacksonville, FL
•Onsite
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.
Requirements
- High School Diploma or equivalent (Required)
- 1+ year experience in optical, retail, sales, or customer service (Required)
- Hold an active dispensing license as required by the state
- Strong multitasking, time management and organizational skills (Required)
- Clear communication and the ability to educate customers effectively (Required)
- Ability to prioritize customer satisfaction at every interaction (Required)
- Support store team in shared goals (Required)
Nice To Haves
- Bilingual abilities (Preferred)
Responsibilities
- Deliver warm, confident, and personalized service at every stage of the visit
- Guide customers through eyewear selection, final fitting, and product education
- Ensure customers leave feeling confident in both their eyewear and their experience
- Assist with patient flow and pre exam screenings to support Optometrists
- Help ensure smooth transitions between exam, finish, and pickup moments
- Serve as a calm, knowledgeable presence throughout the customer journey
- Perform finishing work including final adjustments, inspections and quality checks
- Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
- Prepare orders for pickup and deliver polished, brand aligned handoff
- Support order entry, tracking, and timely completion
- Maintain organized, clean, and efficient finish and retail areas
- Identify and resolve quality or service issues proactively
- Model Eyeglass World service standards, tone, and behaviors in every interaction
- Uphold visual, experiential, and operational brand standards in the store
- Partner with the store team to deliver a consistent and elevated experience
- Perform other duties as assigned
- Complies with all policies and standards
Benefits
- Health & Dental Insurance
- 401k Retirement Savings
- Flex Spending Account
- Generous Paid Time Off & Company Holidays
- Parental Leave
- Employee Eyewear Discount
- Training Programs
- Educational Courses
- Internal Promotions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
