Licensed Loan Officer, Direct Lending Sales (Refi Team)

Onity

4d•Onsite

About The Position

The Loan Officer will be responsible for inbound and outbound calls to existing Portfolio customers to sell a range of mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner. At PHH Mortgage, Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it! We are looking for experienced Loan Officers with NMLS Licenses (with UST component), who are sales minded, can thrive in a Call Center Environment, and are customer focused individuals who enjoy building relationships while helping homeowners with their lending needs.

Requirements

NMLS Licenses (with UST component)
High School Diploma, GED or military experience equivalent
Must Live within 75 miles of one of our PHH/Onity Locations.
Ability to obtain industry required licensing and continued education (company sponsored) in multiple states.
Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually)
Customer service driven; responsive to client issues and concerns
Ability to effectively communicate with others in a professional manner
Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
Type more than 40 words per minute

Nice To Haves

2 years of Loan Officer experience within a call center, phone sales, or consultative sales.

Responsibilities

Inbound and Outbound leads provided by the company from our existing portfolio of clients
Process completed mortgage application for qualified clients
Communicate and set proper expectations with the client from the start of the transaction
Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)
Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender
Collect pertinent information/documents from client to begin processing
Sends all required paperwork to client and provides excellent customer service
Adhere to all regulatory mortgage compliance guidelines
Partner with internal operations to consistently produce clean files and successfully complete transactions
Input transactions into PHH Mortgage’s lead management system
Communicate effectively with all parties to the transaction.
Offer excellent customer service to all borrowers
Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
Attend all trainings, sales meetings, orientations as directed
Increase knowledge of mortgage industry by completing all internal trainings timely
Ability to use multiple software applications at one time