Licensed Insurance Professional
About The Position
OIS Ontario Insurance Service Limited (OIS) is a wholly owned subsidiary of Aviva Canada, one of the country's leading property and casualty insurance providers. We are committed to delivering exceptional insurance solutions and customer experiences while fostering a collaborative, diverse, and inclusive workplace. As we continue to grow, we are seeking a customer-focused and motivated RIBO Licensed Insurance Professional to join our team. As a RIBO Licensed Insurance Professional, you will provide personalized insurance advice and service to customers while identifying opportunities to help protect what matters most to them. You will be responsible for delivering exceptional customer experiences through professional consultation, policy servicing, and insurance product recommendations. This role is ideal for an individual who is passionate about helping customers, thrives in a fast-paced environment, and is committed to ongoing learning and professional development.
Requirements
- Current and active RIBO License in good standing is required.
- 1–3 years of experience in personal lines insurance, a brokerage, direct writer, or customer service environment.
- Strong customer service, verbal and written communication, and relationship-building skills, with a passion for delivering an exceptional customer experience.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making capabilities.
- Proficiency with Microsoft Office applications and insurance management systems.
- High degree of professionalism, integrity, and attention to detail.
- Collaborative team player with strong interpersonal skills.
- Adaptable, results-oriented, and committed to continuous learning and improvement.
Nice To Haves
- Experience applying and leveraging a RIBO license in a personal lines insurance environment would be considered a strong asset.
- CIP designation or progress toward obtaining a CIP designation is considered an asset.
- Holding provincial insurance licenses across multiple Canadian jurisdictions is considered a strong asset.
- Previous experience in a contact centre, sales, or customer-facing environment is preferred.
- Knowledge of personal auto and property insurance products is an asset.
- Experience using Guidewire and/or Broker Portal is considered an asset.
Responsibilities
- Provide professional insurance advice and recommendations to clients.
- Quote, bind, and service personal lines insurance policies.
- Respond to customer inquiries regarding coverage, policy changes, renewals, and claims-related questions.
- Identify opportunities to cross-sell and up-sell insurance products that meet customer needs.
- Maintain accurate customer records and policy documentation.
- Ensure compliance with RIBO licensing requirements and all regulatory standards.
- Deliver outstanding customer service through various communication channels including phone, email, and digital platforms.
- Collaborate effectively with internal stakeholders and underwriting teams.
- Stay current on insurance products, market trends, and regulatory changes.
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding Career Development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Corporate wellness programs to support our employees’ physical and mental health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
