Licensed Insurance Agent
About The Position
Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries. This is a fast-paced, service-focused role where you’ll help residents navigate their renters insurance policies with confidence. RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success. Our Richardson, Texas HQ is moving to a 2-day hybrid schedule, creating more opportunities to connect, collaborate, and innovate side by side. The best of both worlds is here, and we can’t wait to see what we accomplish together!
Requirements
- Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills
- Strong communication skills (verbal & written)
- Ability to type 30+ WPM while speaking with customers
- Comfortable navigating multiple systems and tools at once
- Detail-oriented, organized, and customer-focused
- Able to work in a high-volume, fast-paced environment
- Strong working knowledge of Microsoft Outlook, Word, and Excel
- Professional demeanor and commitment to confidentiality
- Ability to sit or stand for extended periods
- Willingness to learn quickly and adapt to new processes
- Must obtain your Property & Casualty Insurance License within 30 days of hire.
Nice To Haves
- Insurance experience is a plus—but not required
Responsibilities
- Handle high-volume inbound calls (50–80/day, peak seasons can be back-to-back)
- Perform policy servicing transactions including payments, billing questions, rewrites, and edits
- Assist with website navigation and basic troubleshooting
- Handle select claims and coverage inquiries (within scope)
- Accurately document every interaction in RealPage’s proprietary CRM
- Evaluate payment options and alternative arrangements when needed
- Deliver a high level of first-call resolution and customer satisfaction
- Work in a structured contact center environment where attention to detail, multitasking, and time management are key.
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
- RealPage will pay for pre-licensing education (52+ hours of self-paced learning completed during work hours)
- RealPage will cover up to two exam attempts
- RealPage will pay for licensing, renewals, and reimburse most continuing education costs
- RealPage will support you through fingerprinting and background requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
