Licensed Inbound Insurance Sales Specialist

Trupanion

11d • Remote

About The Position

Trupanion is looking for a self-motivated, customer-focused Licensed Insurance Sales Specialist to join our pet-loving team! If you hold an active provincial General Insurance license (or equivalent) and enjoy helping customers find the right coverage for their pets, this may be the opportunity for you. Your role is the heart and soul of Trupanion, and you love helping as many people and pets as possible. You provide support to customers who contact us about starting their pet’s medical insurance over the phone and through email and be there to assist current members. A successful candidate is a great listener and an out of the box problem solver who communicates effectively verbally and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

Requirements

• Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on your province of residence.
• Eligible for license reciprocity in additional jurisdictions, excluding Québec.
• Minimum of 2 years' experience in a sales role.
• Excellent communication skills with a customer-centric approach.
• Ability to actively listen, understand customer needs, and provide appropriate solutions.
• Familiarity with the insurance industry, particularly pet insurance, is a plus.
• Strong ability to handle objections and turn them into opportunities.
• Goal-oriented mindset with a proven track record of achieving, surpassing sales targets and productivity expectations.
• Positive attitude, adaptability, and a willingness to learn and grow within the role.
• Proficiency in basic computer applications and data entry.

Nice To Haves

• Customer-Centric: passionate about providing a positive customer experience
• Critical thinking/ think creatively: the ability to assess, analyze, and tackle problems while handling complex situations.
• Patience/active listener: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands.
• Emotional intelligence: ability to control outward emotions while handling interpersonal relationships with empathy.
• Emotional resilience: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction.

Responsibilities

• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly.
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.
• Collaborating with the sales team and management to meet and exceed sales targets and objectives.

Benefits

• Employer-paid extended health coverage for you and your family
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
• Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
• Five weeks, paid, sabbatical after five years of employment
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations
• Open, casual, pet-friendly, and fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed