Licensed Healthcare Agent
About The Position
Chewy Insurance Services is seeking dynamic and motivated individuals to join their team as Healthcare Agent Licensed Trainees. In this role, you will educate pet parents, guide them through enrollment, and ensure they select the coverage options that best meet their needs. This is a remote position requiring the applicant to reside in Arizona, Florida, Kentucky, or Texas. The role involves responding to inbound warm leads, using a consultative approach to assess customer needs, educating customers on policy details, addressing objections, guiding customers through enrollment, and meeting enrollment targets. The position also requires utilizing internal systems, collaborating with insurance partners, and handling customer inquiries via phone, email, and chat.
Requirements
- Active Property & Casualty Insurance license in your home state (required)
- Ability to obtain and maintain non-resident licensure in all 50 U.S. states
- Ability to pass a background check, additional insurance screenings, and fingerprinting as required
- Strong consultative selling and objection-handling skills
- Excellent communication skills
- Comfortable using multiple systems for data entry and customer interaction
- Flexibility to work shifts, including evenings, weekends, and potential overtime
- Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload)
- Dedicated, distraction-free workspace
- Cell phone or tablet for two-factor authentication
- Ability to receive SMS messages and phone calls
- Compliance with insurance licensing location requirements
- Applicants must provide complete and transparent information regarding any criminal background history on their pre-employment application, including misdemeanors, felonies, and dropped charges.
Nice To Haves
- 2+ years of insurance sales experience preferred
- 2+ years of customer service experience
- Familiarity with pet insurance or the broader insurance industry is a plus
Responsibilities
- Respond to inbound warm leads from pet parents interested in pet insurance policies
- Use a consultative approach to assess customer needs and recommend appropriate coverage
- Educate customers on policy details, coverage options, and benefits
- Confidently and empathetically address objections to build trust
- Guide customers through the enrollment process and ensure accurate documentation
- Meet or exceed enrollment targets while maintaining regulatory compliance
- Utilize internal systems to provide a seamless customer experience
- Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offerings
- Handle healthcare and customer service inquiries via phone, email, and chat as needed
Benefits
- Competitive pay and benefits
- Opportunity to make a meaningful impact for pet families
- Career growth within a rapidly expanding sector
- Supportive and collaborative team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
