Remote Licensed Health Insurance Agent
About The Position
This role focuses on customer service, ensuring prospective and current members have plans that meet their needs. The position involves handling inbound calls to assess eligibility, explain plan options, provide quotes, and complete enrollments. During downtime, agents will conduct outbound calls for D-SNP Medicaid referrals, CSNP retention outreach, and outreach to dependents who will soon need their own individual plan. Adherence to CMS, AHIP, and internal compliance guidelines is crucial. The role also includes transferring misrouted calls and guiding ineligible callers to appropriate resources.
Requirements
- Active Health Insurance License
- AHIP certification (or eligible to obtain)
- Health insurance sales, Medicare/D-SNP experience
- Strong computer skills (Microsoft Office, MS Teams)
- Positive, coachable, and customer-focused attitude
- VA license required
Responsibilities
- Handle inbound calls to assess eligibility, explain plan options, provide quotes, and complete enrollments
- Conduct outbound calls during downtime, including D-SNP Medicaid referrals, CSNP retention outreach, and outreach to dependents who will soon need their own individual plan
- Follow CMS, AHIP, and internal compliance guidelines
- Transfer misrouted calls and guide ineligible callers to appropriate resources
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
