Licensed Customer Service Representative

Porch Group•Seattle, WA

4d•$54,000 - $75,600•Remote

About The Position

The Customer Service Representative provides customer care to established customers and their mortgage companies by providing policy documents, verifying coverage, accepting payments and answering product and service questions. The Customer Service Representative prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position will report directly to the Customer Service Supervisor.

Requirements

High school diploma or general education degree (GED)
2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience
Insurance experience a plus, preferably with an insurance agency or direct carrier
This role requires a Property & Casualty Personal Lines Producer insurance license in their state of residency.
Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)
Excellent listening and verbal/written communication skills
Ability to work independently and effectively in a fast paced, high volume call center
Strong attention to detail and good decision-making skills
Proven business and analytical problem-solving skills
Product knowledge of Property and Casualty Insurance
Gather and analyze information skillfully
Ability to learn and properly process information with Company specific software
Ability to follow policies and procedures
Ability to maintain confidentiality
Demonstrated ability to effectively manage difficult or emotional customer situations
Regular, predictable attendance
A proven team player
A positive attitude and takes pride from doing great work
Self-motivated with a desire to succeed

Nice To Haves

Experience with homeowners' insurance preferred
Bilingual in Spanish preferred

Responsibilities

Answer incoming calls and respond to customer questions regarding policies and billing and/or forward call to appropriate personnel as needed
Understand and comply with the assigned level of authority taking payments and mortgage verifications
Research customer inquiries and respond to appropriate parties in a timely manner
Process calls in a manner that ensures service levels are met or exceeded
Process requests within authority level and properly document files
Interface with team members, management, and customers in reference to customer service issues
Recognize when to refer callers to underwriters and ability to do so in a timely manner
Manage large volume of inbound and outbound calls
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies

Benefits

Three (3) Medical plan options
Two (2) Dental plan options
A Vision plan
Critical Illness plans
Hospital Indemnity plans
Accident plans
Pre-tax savings options
Partially employer funded Health Savings Account
Employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options
Company paid Basic Life and AD&D
Short and Long-Term Disability benefits
Voluntary Life and AD&D plans
Traditional and Roth 401(k) plans
Discretionary employer match for 401(k)
Headspace wellbeing program
Brio Health wellbeing tool
LifeBalance resource
Flexible paid vacation
Company-paid holidays of typically nine per year
Paid sick time
Paid parental leave
Identity theft program
Travel assistance