Licensed Insurance Customer Service Representative
About The Position
Kelli Swart State Farm Agency is looking for a dependable, customer-focused professional to join our team as a Customer Care Manager. This position centers on delivering excellent service, maintaining strong customer relationships, and helping policyholders feel supported throughout every stage of their experience with our agency. The right person will be organized, responsive, and comfortable handling a variety of service needs while helping ensure customer accounts remain accurate and up to date. There may be opportunities to identify additional coverage needs during service conversations, but the primary focus of this role is customer care, retention, and relationship management. Our mission is to work together as a dedicated team to provide insurance solutions that protect the everyday lives of our customers and their families. We believe in treating every customer like family—offering honest guidance, meaningful protection, and exceptional care that extends far beyond the sale. Our success is built on integrity, teamwork, and a genuine commitment to serving our community.
Requirements
- Active Minnesota Property & Casualty and Life & Health licenses are required prior to your start date.
- Customer service and relationship-building are natural strengths
- Strong verbal and written communication skills
- Organized, dependable, and comfortable managing multiple priorities
- Detail-oriented with consistent follow-through
- Comfortable handling sensitive or challenging customer conversations
- Able to work collaboratively in a team environment
Nice To Haves
- Previous insurance, account management, or customer service experience preferred
- State Farm agency experience is a plus
Responsibilities
- Assist customers with policy changes, billing questions, renewals, and general account needs
- Provide professional support during claims-related conversations
- Review customer accounts for accuracy and help address changing insurance needs
- Follow up with customers to help maintain strong relationships and retention
- Document customer interactions and account activity accurately
- Coordinate with other team members to keep service requests moving efficiently
- Help resolve customer concerns with patience, professionalism, and attention to detail
- Identify potential coverage needs when appropriate and connect customers with the right next step
- Support customer outreach and agency service initiatives
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Licensing coaching and support for candidates completing requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
