Licensed Customer Service Representative

ADAM JURS-STATE FARM AGENT•Carmel, IN

5d•$45,000 - $65,000•Remote

About The Position

State Farm agency experience is preferred, and overall compensation will be based on overall experience in the insurance field. You must have and active insurance license or obtain licensing in Property and Casualty to be considered for the role. We are looking for Licensed Insurance Sales and Customer Service professionals to take care of our current customers in a service capacity. You must love people and be able to solve problems quickly! If you are a motivated self-starter then this is your opportunity for a rewarding career with excellent income and growth potential. As a Customer Relations Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We have available positions in both Sales and Service roles. We are an elite team of 15 amazing insurance professionals, serving clients across IN, IL and OH, between two offices. We have been nationally ranked in the top 1% of all Agents nationwide and have achieved the highest rankings the Company offers 3 years in a row across multiple product lines. We foster an open, supportive, achievement-oriented culture where team members can thrive and feel valued.

Requirements

Position open to U.S. Residents only
Property & Casualty required. Life and Health also preferred.
State Farm experience preferred, insurance experience is a bonus.
Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking!
Must have access to fast and reliable internet service.
Must be comfortable working in the Eastern Time Zone.
Excellent communication skills - written, verbal and listening
Self-motivated
Ability to multi-task
Ability to effectively relate to a customer
Ability to work in a fast-paced, team friendly environment
Must have the ability to carry out daily responsibilities without supervision
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members

Nice To Haves

State Farm agency experience is preferred
Life and Health license also preferred

Responsibilities

Manage inbound and outbound calls to address customer inquiries and concerns.
Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
Perform data entry tasks to update customer records and track interactions.
Analyze customer feedback and provide insights for service improvement.
Assist customers with troubleshooting issues and provide effective solutions.
Collaborate with team members to enhance overall customer satisfaction.
Maintain a professional demeanor while handling challenging situations.