Licensed Customer Service Representative – MUST HAVE CA & FL LICENSES - Fully Remote

Canon Recruiting Group•Urbandale, IA

6d•Remote

About The Position

We are seeking experienced Licensed Customer Service Representatives to support customers with questions regarding employee benefits, enrollment, and voluntary benefit programs. This is a customer service-focused position with no sales responsibilities. Representatives will primarily handle inbound calls, assist customers with understanding their available benefits, research questions, and provide accurate information using internal benefit databases and systems. The ideal candidate will have strong customer service and communication skills, active insurance licenses in California and Florida, and the ability to remain professional and helpful while handling a variety of customer inquiries.

Requirements

Active California insurance license – REQUIRED
Active Florida insurance license – REQUIRED
Strong customer service experience.
Excellent verbal communication and active listening skills
Ability to professionally handle difficult or frustrated customers.
Comfortable working in a phone-based customer service environment.
Ability to navigate multiple computer systems simultaneously
Strong attention to detail and documentation skills.
Reliable attendance and ability to commit to the required training and production schedules.
Candidates must already hold active California and Florida licenses to be considered for an interview.
Reliable home internet with a minimum speed of 50 Mbps
Ability to establish a hardwired internet connection
Wi-Fi alone will not meet the connectivity requirement.

Nice To Haves

Previous experience with Salesforce, Five9, CRM platforms, benefits systems, or similar technology is helpful but not required.
If hired, employees will also be required to obtain licenses in: Michigan, New York, Indiana PLUS at least three of the following states: New Jersey, Massachusetts, Ohio, Connecticut, Maryland, Pennsylvania, Virginia

Responsibilities

Handle approximately 25–30 primarily inbound customer calls per day.
Assist customers with benefits enrollment and benefit-related questions.
Explain voluntary benefit information clearly and professionally.
Research customer questions using internal databases and resources.
Complete occasional outbound follow-up when additional research is required.
Accurately document customer interactions.
Navigate multiple applications while actively assisting customers.
Provide professional and empathetic service to customers, including those with complex questions or concerns.
Maintain dependable attendance throughout training, Open Enrollment, and production.