Licensed Assistant Manager - Albany, NY - LensCrafters

EssilorLuxottica Group•Town of Guilderland, NY

1d•$25 - $38

About The Position

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as the premier destination for vision needs in the community and delivers key performance metrics. The Assistant Manager supports business plans to maximize sales and profit, diagnoses business opportunities with the Store Manager, and works across Retail, Lab, and Doctor operations to drive results. The position leads and develops team members through training, guidance, feedback, recruiting support, staffing, and attention to development or disciplinary needs. It also maintains store appearance, positive relationships with doctors, compliance with company policies, safe working conditions, and administrative operations. The role requires a flexible schedule, including nights and weekends. With a current and valid state Opticianry license, the Assistant Manager advises patients on lens choices, adjusts or repairs eyewear, presents and dispenses eyewear, and performs accurate digital measurements.

Requirements

High school graduate or equivalent.
Current and valid state Opticianry license.
At least 1 year of management or supervisory experience with direct reports.
Knowledge of retail operations, processes, and policies.
Strong basic math skills.
Familiarity with cash registers, computers, and calculators.
Strong command of English for written correspondence and oral communication.
Strong communication and listening skills.
Demonstrated high-level selling skills.
Proven problem-solving ability.

Nice To Haves

College degree or equivalent.
Previous leadership experience in retail and customer service.
Knowledge of basic optics.
Knowledge of current store merchandise.
State licensure, if applicable, and/or ABO Certification in non-licensed states.
Brand Final Inspector Certification.
Brand Quality, Fitting & Adjusting Program.

Responsibilities

Deliver quality and improvement to meet or exceed key performance indicators, including sales, conversion, customer count, traffic, profitability, continuity of care, exam growth, retention goals, and Net Promoter Score.
Understand retail business, competition, and market trends, and transfer that knowledge into sales and business results.
Support the Store Manager in diagnosing business performance and leveraging Retail, Lab, and Doctor synergies.
Support store business plans to maximize sales and profit, leverage strengths, and address opportunities for recovery.
Partner with the Store Manager to lead the team and provide training, guidance, and timely, constructive feedback.
Inform the Store Manager of situations that may require development or disciplinary action for team members.
Support recruiting, help select a high-caliber team, and create a talent pipeline.
Follow guidelines to staff the store optimally.
Maintain store appearance and execute visual directives.
Maintain positive working relationships with doctors.
Follow and ensure team compliance with company policies and procedures; meet or exceed goals.
Anticipate problems, investigate underlying causes, and pursue long-term solutions.
Perform and understand administrative duties.
Maintain a safe working environment.
Work a flexible schedule, including nights and weekends.
Under a current and valid state Opticianry license, provide lens-choice expertise based on patients’ vision needs and prescriptions.
Adjust or repair eyewear.
Present and dispense eyewear to create a lasting impression.
Perform accurate digital measurements.