License Verification Representative

HealthFirst - Saving Lives • Mukilteo, WA

3d • $35,093 - $54,834 • Remote

About The Position

The License Verification Representative maintains proper federal and/or state licensing documentation for customers ordering prescription products. This position reviews orders pending license verification, researches and maintains customer license information using electronic databases, and reviews and activates new customer accounts. The representative also reviews potentially fraudulent orders, communicates with external department contacts as needed, and contacts customers to obtain required documentation or additional information. The role interacts with customer service and sales regarding customer orders.

Requirements

• Typically 2 or more years of related experience.
• Very good time-management skills and ability to prioritize work and meet deadlines.
• Very good attention to detail and accuracy.
• Customer-service orientation and ability to work with complex issues.
• Ability to plan and arrange activities.
• Very good interpersonal, written, and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment and multitask.
• Ability to establish productive working relationships at multiple levels within the organization.

Nice To Haves

• Typically high school education, vocational training, and/or on-the-job training.

Responsibilities

• Verify applicable federal and state licensing documentation to release orders for prescription products.
• Review pending prescription and controlled-substance orders to verify that customer registration and license information are valid.
• Contact customers regarding pending orders to request updated copies of their DEA and/or state licenses.
• Update account information to facilitate quick release of pending orders.
• Open accounts or create additional subaccounts on existing accounts as required, and close accounts that are no longer valid.
• Reprocess orders when a controlled drug is entered with the wrong shipping address.
• Review and activate new customer accounts and review potentially fraudulent orders.
• Communicate with external department contacts as needed and interact with customer service and sales regarding customer orders.
• Participate in special projects and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED