License Services Administrator

RTX•Tucson, AZ

4d•Onsite

About The Position

This position will report into the Foundational Capabilities Team in the Engineering Services Department, under the Digital Engineering Solutions Directorate - Digital Technology. The Foundation Capabilities team is responsible for providing foundational support for Digital Operations Engineering/Ops and Directorate Operational requirements. In this role, the contributor will be responsible for providing IT solutions for application license service operations, configurations, sustainment, application utilization monitoring, upgrades, support tool integrations, and compliance/security approvals. The expanding need for consolidation and standardized IT Support Services across the recently merged business units of Raytheon requires coordination and collaboration across all Digital Engineering and Operations discipline departments. (Mech, Electrical, Systems, Software, Operations, Manufacturing). The License Services contributor will be responsible for providing application license services technical support, project support, managing HW service resources, as well as coordinating with IT Cyber Security. The ideal candidate will possess the demonstrated skills and experience necessary to perform in both technical and task coordination. Responsibilities also include tool application support in the areas of demand and incident management, SW deployment, problem resolution, integration, automation and customization, license management, and computing Infrastructure / server configuration support. This individual will work closely across IT Discipline Functions and Infrastructure services personnel to support and prioritize license services application road maps and upgrade schedules for supported tools. The selected individual should be a self-starter with capabilities to identify, plan and support requirements to continuously simplify and improve the supported SW applications services environments.

Requirements

University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience
Server administration experience in both Linux and Windows environments
Experience with scripting languages, including PowerShell and Bash
Experience supporting software installations and updates
Experience troubleshooting network or server connection issues
U.S. citizenship is required
The ability to obtain and maintain a U.S. government issued security clearance is required.

Nice To Haves

Experience implementing and deploying new SW tools and processes
Engineering tools administrative and technical support experience
Working knowledge of COTS SW Engineering and Operations Applications
Experience Programming and SW automation
Demonstrated experience in the Aerospace and Defense Industry
Familiarity with automation or monitoring tools (Splunk, Power BI)
Background in Aerospace & Defense or secure computing environments
Interest in improving processes and simplifying workflows
Basic understanding of data validation or data quality checks
Comfort working in secure or restricted computing environments
Hands-on experience with Engineering License Managers and License Management Tools
Experience working in Agile environments, particularly using SAFe Agile methodologies
Basic understanding of license servers or engineering tool environments
Experience working with log files or usage data
Familiarity with cybersecurity best‑practices for servers or applications
Comfortable working with ticketing or incident‑management systems (ServiceNow)
Ability to learn new tools and workflows quickly
Strong organizational and task‑tracking skills
Capable of working with multi-discipline teams as well as individually
Demonstrated experience in technical environments within Information Technology, Engineering, or Operational Technology fields.

Responsibilities

Monitor server certificate management
Document Licenses Services standard operating procedures (SOP)
Develop/maintain SOP for license installation and management is to be conducted (includes documentation)
Manage the Cyber Security ATO (Approval to Operate) and CLARA process.
Manage license server vulnerability remediation process
Manage license server compliance and upgrade updates
Develop/Support and update training material associated with License Services tasks.
Governance and long-term planning of License Services